Sicilly Piza
CGE
Portland,OR
1
Certification
7
years of professional experience
Dedicated barista with years of experience in coffee, customer service, and food service. Known for building strong customer relationships and fostering a positive team environment. Proven ability to adapt quickly and support team needs. Eager to leverage barista and leadership experience in a vibrant café setting.
Work History
Sales Representative Team Leader
9 Months- Provided professional and personalized service while helping customers find products that best matched their needs and preferences.
- Consistently achieved strong product sales through customer engagement, product knowledge, and effective recommendations helping increase overall store performance.
- Built positive customer relationships by actively listening, answering questions, and creating a comfortable shopping experience.
Shift Supervisor
2 Years 4 Months- Prepared coffee, espresso beverages, teas, and food, ensuring quality and efficiency during high-volume periods.
- Delivered friendly and attentive customer service, recommending menu items based on customer preferences to enhance customer satisfaction.
- Prepared coffee, espresso beverages, teas, and food while maintaining quality and efficiency during high-volume periods.
- Assisted team members while maintaining a clean, stocked, and organized work environment to support overall operations.
Barista Shift Lead/Trainer
3 Years 3 Months- Promoted from Barista to Barista Trainer and Shift Supervisor due to demonstrated performance and leadership capabilities.
- Prepared handcrafted beverages while providing efficient and personalized service in a fast-paced environment.
- Trained and onboarded over 15 new employees in beverage standards, customer service, and store procedures to ensure high-quality service.
- Supported daily operations by managing cash handling, overseeing inventory, ensuring product quality, and executing opening and closing procedures.
Education
High school diploma
Skills
Coffee preparation
Customer Service
Cash handling
Inventory Management
Product Knowledge
Leadership training
Certification
- CPR Certification
- Food Handler Certification
- OLCC
Interests
Graphic Design
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Crafting and DIY Projects
Drawing and Painting
Baking
Yoga
Timeline
Sales Representative Team Leader
CGE
12.2025 - CurrentRead More
Shift Supervisor
The Coffee Bean & Tea Leaf
01.2022 - 05.2024Read More
Barista Shift Lead/Trainer
Starbucks
03.2019 - 06.2022Read More
Aliso Niguel High School
High school diploma
Read More