Sicily Moore
Harbor City,CA
Summary
Proven professional with a track record of enhancing customer loyalty at Hambones Bar & Grill through exceptional complaint handling and guest relations management. Skilled in cleaning expertise and fostering positive environments, demonstrated across roles from Head Waiter to Barista. Excels in team collaboration and creating memorable customer experiences. Helping others is my passion and I thrive in environments that rely on team efforts. I readily fill the gap and bring joy to any workplace.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
04.2024 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Head Waiter
Hambones Bar & Grill
02.2018 - 06.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Built relationships with customers to encourage repeat business.
Janitor
Temp Agency
04.2022 - 05.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
Education
Some College (No Degree) - Massage Therapy
Northwest College
Anaheim, CASkills
- Menu memorization
- Cleaning expertise
- Friendly and outgoing
- Guest relations management
- Active listener
- Chemical handling
Timeline
Barista
Starbucks
04.2024 - 12.2024
Janitor
Temp Agency
04.2022 - 05.2022
Head Waiter
Hambones Bar & Grill
02.2018 - 06.2023
Some College (No Degree) - Massage Therapy
Northwest College
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