Sicily Rowland
Kissimmee
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Cook
Cake Bake Shop
Lake Buena Vista
06.2025 - Current
- Prepared diverse menu items for guests using high-quality ingredients.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to ensure timely meal service during peak hours.
- Communicated effectively with front-of-house staff to coordinate meal timing and service flow.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Surgery Scheduling Coordinator
Orlando Health
Orlando
03.2024 - 01.2025
- Coordinated surgery schedules for multiple departments across Orlando Health facilities.
- Managed patient communications regarding surgical appointments and preparation instructions.
- Streamlined scheduling processes to enhance efficiency and reduce conflicts.
- Communicated with insurance companies to determine coverage for specific procedures.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Cook
Walt Disney World Resort
Lake Buena Vista
12.2021 - 02.2024
- Prepared diverse menu items for guests using high-quality ingredients.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to ensure timely meal service during peak hours.
- Monitored food storage and inventory levels to prevent waste and ensure freshness.
- Communicated effectively with front-of-house staff to coordinate meal timing and service flow.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Front of House Employee
Walt Disney World Resort
Lake Buena Vista
06.2019 - 12.2021
- Greeted guests upon arrival, ensuring welcoming atmosphere at resort entrance.
- Assisted guests with inquiries, providing information about park attractions and services.
- Managed guest flow during peak times, optimizing wait times and enhancing experience.
- Handled cash transactions accurately while operating point-of-sale systems efficiently.
- Trained new employees on customer service standards and operational procedures.
- Resolved guest concerns promptly, maintaining a positive and friendly demeanor throughout interactions.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
Customer Service Representative
JOANN Fabrics and Crafts
Federal Way
11.2017 - 12.2018
- Assisted customers with product inquiries and provided tailored recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization by restocking shelves and arranging displays.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Celebration High School
Celebration, FLSkills
- Customer Service
- Reliability
- Computer skills
- Phone skills
- Team work
Timeline
Cook
Cake Bake Shop
06.2025 - Current
Surgery Scheduling Coordinator
Orlando Health
03.2024 - 01.2025
Cook
Walt Disney World Resort
12.2021 - 02.2024
Front of House Employee
Walt Disney World Resort
06.2019 - 12.2021
Customer Service Representative
JOANN Fabrics and Crafts
11.2017 - 12.2018
Celebration High School