Sidar Alvarado

• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

• Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.
• Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
• Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
• Established and maintained professional relationships with students, staff, parents and community members.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Encouraged students to take active role in learning and academic success.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Educated customers how to use company systems, complete forms and obtain desired services.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Researched issues through identification of similar past problems and recommended most appropriate solution.
• Documented and detailed calls and complaints using call center's CRM database.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Resolved customer complaints and addressed emergency requests and needs.
• Referred complex issues relating to online order system or technology to help desk for further evaluation.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Developed tour programming to enhance guest experiences.
• Built personal relationships with guests to promote positive experiences.
• Provided information through narratives on various sites throughout Costa Rica area, relaying little-known stories to provide interest.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Increased customer service ratings through personable service.
• Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
• Updated team members about changes in hotel products, services, pricing and policies.
• Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
• Developed guest relationships to achieve high level of satisfaction.
• Created tour programs with focus on providing positive guest experiences.

TESOL