Uakaera Hanavi
Summary
Enthusiastic and Agile Customer Service specialist with substantial experience; currently seeking a career change; desiring a company that offers room for growth opportunities. I am an individual who thrives on challenges and excels under pressure and can work independently of leadership with a focus on detail and Client satisfaction. Experienced with several metrics and is seeking new tools aside hospitality. Energetic and Seasoned in communication and is confident my adapted skills and curiosity can marry over in various fields in a harmonies fashion.
Overview
7
7
years of professional experience
Work History
BARTENDER
40/40 CLUB
CHELSEA
2020.01 - 2021.07
- Demonstrated effectiveness within an intimate, upscale setting
- Demonstrated interest in customers by carefully listening for their key concerns and solving their problems
- Prepared beverages for patrons per our menus specifications
- Dedicated to continuously improving sales abilities and product knowledge
- Managed intoxicated guest and followed alcohol awareness procedures
- Completed and opening and closing checklists according to set standards
- Invented specials based on inventory
- Upheld a high standard of cleanliness in all work areas
- Assisted Management with inventory control.
COCKTAIL CONSULTANT
LUCKY’S COCKTAIL LOUNGE
BROOKLYN NY
2020.06 - 2020.11
- Designed craft menu with innovative items per owner’s brand/vision
- Trained bar staff ensuring they were trained properly on all aspects of the job, including: Syrup preparation, Garnish Preparation, sanitation, drink preparation and customer service
- Controlled bar inventory by monitoring use and making orders as needed.
BARTENDER
SWEET BROOKLYN BAR
BROOKLYN NY
2020.05 - 2020.11
- Took drink orders from local guests and delivered promptly and accurately
- Operated as a sole bartender during the week and lead the bar on busy nights
- Preformed server duties as needed
- Developed regulars and maintained lasting relationships
- Acted as security/bouncer and kept watch over intoxicated guest
- Handled the bar top during high volume shifts.
SERVER/BARTENDER
5NAPKIN BURGER
HELL'S KITCHEN NY
2015.08 - 2020.01
- Specialized in spirit infusion and specialty syrups and ice molding
- Restocking Bar Supplies and alcohol inventory
- Delivered Beverage orders within established timeframes
- Developed repeat business by establishing close and lasting relationships with guests
- Accurately handled cash and processed credit card payments
- Trained new servers and familiarized new employees with company culture
- Ensured cleanliness of dining area throughout the day
- Negotiated resolved guest concerns
- Effectively communicated with kitchen staff regarding guest allergies, dietary needs, and other special requests.
SERVER
OLIVE GARDEN
YONKERS NY
2014.12 - 2015.08
- Welcomed and acknowledge all guests in a friendly, service-oriented manner
- Maintained stock, cutting and storing of all perishables to ensure product quality based on projections
- Checked guest for proper identification and serve alcoholic beverages to guest in accordance with federal, state, local, and company laws and regulations
- Appropriately suggested additional items to customers to increase restaurant sales
- Maintained accurate cash handling practices while serving guest in an efficient manner.
Education
Acting Conservatory - Theatre
Neighborhood Playhouse
05.2018
Associates Degree - Theatre
Borough Of Manhattan
05.2015
Skills
- Inventory control
- POS Systems
- Strong Communication skills
- Extensive Hospitality background
- Excellent Interpersonal skills
- Adaptability
- Valid TIPS Certification
- Exceptional Memory
- Proficient In Microsoft Word
- Works Well under pressure
- Suggestive Selling
- Problem Solving
- Proficient in Excel
Timeline
COCKTAIL CONSULTANT
LUCKY’S COCKTAIL LOUNGE
2020.06 - 2020.11
BARTENDER
SWEET BROOKLYN BAR
2020.05 - 2020.11
BARTENDER
40/40 CLUB
2020.01 - 2021.07
SERVER/BARTENDER
5NAPKIN BURGER
2015.08 - 2020.01
SERVER
OLIVE GARDEN
2014.12 - 2015.08
Acting Conservatory - Theatre
Neighborhood Playhouse
Associates Degree - Theatre
Borough Of Manhattan
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