SIDDHARTHA JAMES
La Palma,CA
Summary
Highly motivated Account Manager with strong sales, strategic planning and customer relations skills. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and the ability to work well under pressure. Seeking a position offering new challenges and opportunities for career growth and advancement.
Overview
16
16
years of professional experience
Work History
Covid-19 Testing Coordinator
Production Resource Experts
North Hills, California
07.2021 - Current
- Coordinated Covid-19 testing for commercial productions.
- Worked closely with Production Supervisors and Production Coordinators to meet SAG and AICP testing guidelines.
- Tested cast and crew for pre-employment, concierge services and coordinated on set testing.
- Helped manage testing environments to mitigate outside variables and increase accuracy.
- Trained and developed new testing team members and provided continuous mentoring.
- Created P&L's for quarterly reviews
Account Manager
Sunlite Industrial Corp
El Monte, CA
03.2020 - 02.2021
- Managed multiple buyer accounts with extreme attention to detail
- Created & Delivered sales collateral and presentations
- Met with Fortune 500 client base for nation-wide releases: including Walmart
- Liaised between warehouse personnel and customers to facilitate account and operational needs
- Maintained damaged goods records, backorder logs, and other applicable regulatory reporting via Excel
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments
- Monitored and reported on transportation costs and properly filed shipping documents
- Analyzed merchandise and freight costs to appropriately price items for buyers
- Worked with upper management to finalize costs, based on shipping analysis
- Assisted in creation of pre-season marketing plans to support department and divisional strategies
- Performed direct market analysis and researched latest trends
Senior Booking Agent
RAW Artists
Los Angeles, CA
11.2017 - 03.2020
- Top performer - awarded Salesperson of the Year 2 years in a row
- Consistently lead my department with highest weekly bookings
- Improved my own personal sales process and aided in implementing new strategies company wide
- Verbally communicated the company's mission, platform and network perks to each client
- Managed 40 new clients weekly and led my department with the highest retention rate - over 75%
- Helped tailor and deploy company's exclusive CRM to enhance client relationships, internal collaborations and customer service
- Promoted from Junior Booking Agent to Senior Booking Agent within a three-month period
- Assisted with capturing and analyzing social media metrics
Technical Service Representative
BEHR Process Corporation
Santa Ana, CA
02.2017 - 11.2020
- Ensured superior customer experience by addressing concerns relating to paints, stains and varnishes while demonstrating empathy and resolving problems on the spot
- Routinely answered customer questions regarding technical information, safety concerns and application processes for paints and stains and asked open-ended questions to assess customer needs
- Helped select and obtain out-of-stock products based on customer requests
- Developed reputation as an efficient service provider within my department with high levels of accuracy
Office Manager
Shift Insurance Services LLC
Lakewood, CA
05.2011 - 11.2016
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Created and wrote copy for multiple web pages for the company's website
- Negotiated new and renewal production goals with rest of staff to ensure that they met/exceeded monthly quotas set
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement
- Created targeted marketing ads via Facebook and Instagram to bring in new business
- Collaborated with team members to help expand marketing channels
Supervisor
Intex Recreational Services
Long Beach, CA
11.2008 - 02.2011
- Addressed an average of 500 customer inquiries and complaints each week
- Resolved customer escalations
- Assisted customers with step by step instructions on how to troubleshoot any issues they may have had with recently purchased products
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Defused volatile customer situations calmly and courteously
Education
Real Estate License - Real Estate
License Solutions
2022
High School Diploma -
Long Beach Polytechnic High School
2005
Skills
- Exceptional communication skills and excellent work ethic
- Creative problem solver with strong interpersonal skills
- MS Windows Office Suite and G-Suite Proficient
- Extremely proficient with spreadsheets and meticulous data entry
- Adherence to high customer service standards
- Proficient in Salesforce
- Ability to multi-task and work efficiently in high paced environments
- Analytics and Research
- Relationship building and management
Timeline
Covid-19 Testing Coordinator
Production Resource Experts
07.2021 - Current
Account Manager
Sunlite Industrial Corp
03.2020 - 02.2021
Senior Booking Agent
RAW Artists
11.2017 - 03.2020
Technical Service Representative
BEHR Process Corporation
02.2017 - 11.2020
Office Manager
Shift Insurance Services LLC
05.2011 - 11.2016
Supervisor
Intex Recreational Services
11.2008 - 02.2011
Real Estate License - Real Estate
License Solutions
High School Diploma -
Long Beach Polytechnic High School
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