Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sidney Baldwin

Nashport,OH

Summary

Personable and dedicated customer service representative with experience in the industry. Solid team player with a positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships and pursuing partnerships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Russo's Kitchen+Bar
Zanesville, OH
10.2024 - Current
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Labeled containers with name of item and date prepared before storing them in refrigerator or freezer.
  • Inspected dining room areas prior to opening shifts to ensure cleanliness standards were met.
  • Organized ingredients, supplies and equipment needed for meal preparation.
  • Monitored food inventory and placed orders when necessary.

Host

Zanesville Country Club
Zanesville, OH
09.2022 - 08.2024
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed incoming calls during busy shifts.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Processed payments from customers using a POS system.
  • Took reservations over phone and in person.
  • Served as point-of-contact for resolving guest complaints or special requests.

Education

High School Diploma -

Mideast CTC
Zanesville, OH
05-2025

Skills

  • Customer service
  • Time management
  • Guest relations
  • Effective communication
  • Order tracking
  • Inventory management
  • Point-of-sale systems
  • Team collaboration
  • Sales closing
  • Relationship building
  • Account updating
  • Conflict resolution
  • Task prioritization
  • Creative problem solving

Certification

Cosmetology licensed

Timeline

Customer Service Representative

Russo's Kitchen+Bar
10.2024 - Current

Host

Zanesville Country Club
09.2022 - 08.2024

High School Diploma -

Mideast CTC

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