Sidney Carlen
Oregon,OH
Summary
Brings extensive financial and customer service knowledge from fast-paced bank settings. Consistently recognized for "service with a smile" mentality. Adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
5
5
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
11.2021 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Counted, verified and handled bank deposits and armored car transactions.
Teller
Impact Credit Union
06.2021 - 10.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Front of House
What The Fried Rice
10.2018 - 05.2021
- Cash handling, cleaning, stocking, organization, working under pressure, timely duties, working as a team, cash handling, professionalism, drawer balancing, mental math, computer skills, patience, detail-oriented
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
Associate of Applied Science - Broadcast Media Technology
Owens Community College
Northwood, OH05.2021
Skills
- Operational Efficiency
- Cash Handling
- Risk Management
- Problem Resolution
- Corrective Actions
- Opening and Closing Procedures
- Multitasking Abilities
- Goals and Performance
- Customer Satisfaction
- Banking Principles
Timeline
Customer Experience Banker
Huntington National Bank
11.2021 - Current
Teller
Impact Credit Union
06.2021 - 10.2021
Front of House
What The Fried Rice
10.2018 - 05.2021
Associate of Applied Science - Broadcast Media Technology
Owens Community College
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