
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
• Ensure that I’m presenting the best customer service to patients in regards to their medication
• Help customers add insurance, methods of payment, and answer the questions they need in regards
to their medicine
• Efficiently answer calls and take the steps necessary to ensure each patient has what they need once
we end our calls
• Run claims for patient copays and provide them with financial assistance