Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidney Jackson

Dallas,TX

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

CVScaremark
Dallas , TX
10.2020 - 09.2024
  • Schedule Patients prescription
  • Provide accurate information regarding specialty medicine

• Ensure that I’m presenting the best customer service to patients in regards to their medication

• Help customers add insurance, methods of payment, and answer the questions they need in regards

to their medicine

• Efficiently answer calls and take the steps necessary to ensure each patient has what they need once

we end our calls

• Run claims for patient copays and provide them with financial assistance

Home Health Aide

MetroStar
Dallas , TX
10.2018 - 11.2023

  • Enables patients to stay in their homes by monitoring and recording patient condition, providing support and teaching families.
  • Monitor's patient condition by observing physical and mental condition.
  • Supports patients by providing housekeeping and laundry services, shopping for food and other
  • household requirements, preparing and serving meals and snacks and/or running errands.
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.
  • Maintains a safe, secure, and healthy patient environment.

Education

Associate of Science - Diagnostic Medical Sonography

Dallas College
Dallas, TX

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Script adherence
  • Food handler
  • Bedside care
  • Claim processor
  • Document Management
  • Medication administration

Timeline

Customer Service Representative

CVScaremark
10.2020 - 09.2024

Home Health Aide

MetroStar
10.2018 - 11.2023

Associate of Science - Diagnostic Medical Sonography

Dallas College
Sidney Jackson