Summary
Overview
Work History
Education
Skills
Timeline
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Sidney Neil

Mathis,TX

Summary

Dynamic and results-oriented professional with a proven track record at Value Bank Texas, excelling in banking operations and fraud prevention. Demonstrated ability to enhance customer satisfaction and drive referrals through effective communication and analytical thinking. Skilled in medical terminology and patient inquiries, consistently achieving high performance in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Personal Banker

Value Bank Texas
Orange Grove, TX
04.2024 - Current
  • Conducted account openings and closings for clients.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Advised customers on various financial products available from the bank.

Universal Teller

IBC Bank
Beeville, TX
07.2023 - 04.2024
  • Processed customer transactions, including deposits, withdrawals and loan payments. As well as providing account balances.
  • Verified customer identification for cash transactions.
  • Resolved customer service issues in a timely manner.
  • Maintained confidentiality of client information at all times.
  • Answered questions regarding bank policies, procedures, fees and interest rates.
  • Completed monthly audits and managed overdraft reports.
  • Earned high volume of referrals as part of bank's sales incentive system.
  • Balanced daily cash deposits and vault inventory with zero error rate.

Dispatcher Office Assistant

BP Rentals DBA CC Rentals
Corpus Christi, Texas
01.2023 - 07.2023
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Created daily logs of dispatched vehicles and personnel.
  • Entered data into computer systems to track dispatched items.
  • Provided customer service support to clients seeking assistance with transportation services.
  • Compiled reports on vehicle usage, delivery times and route performance metrics.
  • Processed invoices for payment from vendors supplying goods or services to the dispatch office.
  • Performed administrative duties such as photocopying, faxing documents and ordering supplies.
  • Maintained front desk to provide positive first impression.

Medical Record Coordinator & Patient Communication

Institute of Precision Pain Medicine
Corpus Christi, Texas
06.2022 - 01.2023
  • Collaborated with vendors to arrange contracts for services or products needed by the organization.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Computed balances, totals or commissions to support accounting team.
  • Processed incoming medical records requests.
  • Retrieved patient medical records in response to requests from authorized personnel.

Car Hop

Sonic
Corpus Chr, TX
05.2022 - 06.2022
  • Greeted and welcomed customers as they arrived at the drive-in window.
  • Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
  • Operated cash register accurately and efficiently to process customer payments.
  • Delivered food orders to customers in a timely manner with a friendly attitude.
  • Restocked supplies such as cups, napkins, straws, condiments. throughout shift.

Education

High School Diploma -

George West High School
George West, TX
05-2021

Skills

  • Product Up-selling
  • Member support
  • Banking Operations Knowledge
  • Fraud prevention
  • Processing Release Forms
  • Medical terminology understanding
  • Handling Patient Inquiries
  • Scheduling appointments
  • Effective Communication
  • Analytical Thinker
  • Effective Organization
  • Workload balancing

Timeline

Personal Banker

Value Bank Texas
04.2024 - Current

Universal Teller

IBC Bank
07.2023 - 04.2024

Dispatcher Office Assistant

BP Rentals DBA CC Rentals
01.2023 - 07.2023

Medical Record Coordinator & Patient Communication

Institute of Precision Pain Medicine
06.2022 - 01.2023

Car Hop

Sonic
05.2022 - 06.2022

High School Diploma -

George West High School

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Sidney Neil