Sidney Pearce
Fort Worth,TX
Summary
Dynamic hospitality professional with extensive experience at Loews Hotels and The Walt Disney Company. Proven track record in guest services and conflict management, enhancing guest satisfaction through personalized experiences. Skilled in reservation systems and training, fostering team collaboration to optimize service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Loews Hotels
Arlington, TX
03.2026 - Current
- Assisted guests with check-in and check-out processes, ensuring a seamless experience.
- Managed reservations through property management system, optimizing room availability.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Resort Concierge
The Walt Disney Company
Orlando, FL
03.2025 - 02.2026
- Assisted guests with reservations, inquiries, and recommendations to enhance overall experience.
- Developed personalized itineraries based on guest preferences, enhancing their stay experience.
- Streamlined the check-in process for VIP guests, ensuring a seamless arrival experience.
- Maintained accurate records of guest preferences and requests, allowing for personalized service during future visits.
- Enhanced guest satisfaction by providing personalized recommendations and booking services for local attractions.
Event Planner/Character Performer
Royally Fun Parties
Bedford, TX
09.2021 - 03.2025
- Coordinated logistics for events, ensuring seamless execution and adherence to client specifications.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Merchandise Associate/Trainer
The Walt Disney Company
Orlando, FL
01.2023 - 08.2023
- Trained new associates on product knowledge and customer service best practices to improve team efficiency.
- Collaborated with management to optimize visual merchandising strategies aligned with brand standards and promotions.
- Mentored junior associates, fostering a collaborative environment that encouraged skill development and knowledge sharing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Master of Science - Hospitality And Merchandising
University of North Texas
Denton, TX12-2024
Bachelor of Arts - Journalism
University of North Texas
Denton, TX12-2022
Skills
- Guest services
- Cash handling
- Reservation systems
- Clerical duties
- Training and mentoring
- Conflict management
- Data entry
Timeline
Front Desk Agent
Loews Hotels
03.2026 - Current
Resort Concierge
The Walt Disney Company
03.2025 - 02.2026
Merchandise Associate/Trainer
The Walt Disney Company
01.2023 - 08.2023
Event Planner/Character Performer
Royally Fun Parties
09.2021 - 03.2025
Master of Science - Hospitality And Merchandising
University of North Texas
Bachelor of Arts - Journalism
University of North Texas