Sidney Leach
Willis
Summary
Organized and patient individual polished in handling customer complaints and responding in a professional manner. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales & Lending Associate
Toms Pawn
01.2024 - 03.2025
- Completed firearm sales, loans and layaways.
- Appraised, tested and sold precious stones and metals.
- Submitted ATF Form 4473 Firearm Transaction Record to the NICS Database to complete background checks.
- Developed strong customer service skills through daily interactions with customers.
- Sold products to customers by explaining product features and benefits.
- Approached customers and initiated conversations to determine needs and preferences.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Achieved or exceeded sales goals through product knowledge, upselling techniques, and personalized recommendations.
- Arranged merchandise with signage and appealing displays to encourage customer sales.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Front Desk Receptionist
IHG Hotels & Resorts
Lake Jackson
06.2023 - 01.2024
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Created and maintained filing systems to ensure accurate record keeping.
- Managed incoming calls promptly and professionally using multi-line phone system.
- Utilized computer software programs such as Microsoft Office Suite and Hotel Management Systems (OPERA)
- Answered questions in person and by phone or email regarding services, rooms and hotel amenities.
- Successfully managed daily operations of a busy hotel
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Interpreter & Caregiver
Buckner Westminster Palace
08.2021 - 05.2022
- Completed firearm sales, loans and layaways.
- Appraised, tested and sold precious stones and metals.
- Submitted ATF Form 4473 Firearm Transaction Record to the NICS Database to complete background checks.
- Developed strong customer service skills through daily interactions with customers.
- Sold products to customers by explaining product features and benefits.
- Approached customers and initiated conversations to determine needs and preferences.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Achieved or exceeded sales goals through product knowledge, upselling techniques, and personalized recommendations.
- Arranged merchandise with signage and appealing displays to encourage customer sales.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Education
Bachelor Of Science - Forensic Science
Texas A&M University
College Station, TX05-2027
Highschool Diploma -
Dan Chadwick Highschool
Longview, TX05.2022
Skills
- Customer service
- Multitasking
- Attention to detail
- Team collaboration
- Cash handling
- Computer skills
- Time management
- Multi-line telephone systems
- Typing speed
- File management
- Microsoft office specialist certified
Certification
Pawnbrokers license
Timeline
Sales & Lending Associate
Toms Pawn
01.2024 - 03.2025
Front Desk Receptionist
IHG Hotels & Resorts
06.2023 - 01.2024
Interpreter & Caregiver
Buckner Westminster Palace
08.2021 - 05.2022
Bachelor Of Science - Forensic Science
Texas A&M University
Highschool Diploma -
Dan Chadwick Highschool