Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sidney Thibodeaux

Baton Rouge,LA

Summary

Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration in the pursuit of excellence and in maintaining exceptional service quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Premier Lanes Entertainment
10.2024 - Current
  • Mastered the management and operations of multiple departments in a fast-paced, high stress environment with relative ease and confidence.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.

Shipping and Receiving Specialist

K&B Industries
04.2024 - 09.2024
  • Maintained accurate inventory records through meticulous documentation and regular audits.
  • Increased warehouse safety by practicing strict adherence to company policies and OSHA guidelines.
  • Operated equipment such as forklifts to move outgoing shipments to loading area.

Security Guard

Rollo Security Services, Inc.
03.2024 - 04.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.

Bartender/Server/Cook

Grady's American Bistro
10.2023 - 03.2024
  • Managed cash handling duties responsibly, ensuring accurate accounting and inventory at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Restaurant Team Member

Jeaux on the Geaux
08.2023 - 10.2023
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Used proper techniques, following established safety protocols, to prepare food and ingredients.

Lay Missionary

Echo Community
05.2023 - 08.2023
  • Provided mentorship to youth retreat participants, guiding them in their spiritual journey and personal development.
  • Built lasting relationships with community members through genuine empathy, compassion, and active listening skills.

Customer Service Team Leader

Chick-fil-A
08.2022 - 05.2023
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
  • Led by example through consistently maintaining excellent performance standards including in food preparation and even in cleaning.

Shop Hand

Grace Machine, Inc.
09.2021 - 08.2022
  • Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
  • Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
  • Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
  • Collaborated with fellow employees on special projects such as stenciling and packaging of varied oilfield products thereby improving overall shop performance.

Education

High School Diploma -

Our Lady of Wisdom Homeschool
Houma, LA
05.2019

Skills

  • Extensive restaurant background, POS
  • Skilled in operating precision measurement devices
  • Effective time management and multitasking
  • Hospitality and team management
  • Inventory management
  • Customer service excellence
  • Certified forklift operator
  • Proficient in reading blueprints
  • Proficient in hand tools

Certification

  • Louisiana State Driver's License


  • Certified Forklift Operator

Timeline

Customer Service Supervisor

Premier Lanes Entertainment
10.2024 - Current

Shipping and Receiving Specialist

K&B Industries
04.2024 - 09.2024

Security Guard

Rollo Security Services, Inc.
03.2024 - 04.2024

Bartender/Server/Cook

Grady's American Bistro
10.2023 - 03.2024

Restaurant Team Member

Jeaux on the Geaux
08.2023 - 10.2023

Lay Missionary

Echo Community
05.2023 - 08.2023

Customer Service Team Leader

Chick-fil-A
08.2022 - 05.2023

Shop Hand

Grace Machine, Inc.
09.2021 - 08.2022

High School Diploma -

Our Lady of Wisdom Homeschool

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Sidney Thibodeaux