Sidney Workman
Summary
Proven Patient Access Specialist with a track record of enhancing patient satisfaction at North Mississippi Medical Center through exceptional communication and HIPAA compliance. Skilled in healthcare software and insurance verification and excels in high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
North Mississippi Medical Center
12.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed cashiering duties such as collecting copays and credit card reconciliation for patients and prepares deposits.
- Verified patient insurance eligibility and entered patient information into system.
Restaurant Hostess
Chili's Bar and Grill
08.2020 - 12.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Kennel Assistant
Animal Care Center of Tupelo
01.2020 - 08.2020
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal's care, including feeding schedules, exercise routines, and any special requirements.
Education
Associate of Arts - General Studies
Itawamba Community College
Tupelo, MS05.2022
Skills
- Medical Terminology
- HIPAA Compliance
- Exceptional communication
- Fee Collection
- Data entry proficiency
- Insurance Verification
- Registration and Admissions
- Benefits Explanation
- Healthcare Software Knowledge
- Team Collaboration
- Caring and Empathetic
Timeline
Patient Access Specialist
North Mississippi Medical Center
12.2022 - Current
Restaurant Hostess
Chili's Bar and Grill
08.2020 - 12.2022
Kennel Assistant
Animal Care Center of Tupelo
01.2020 - 08.2020
Associate of Arts - General Studies
Itawamba Community College
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