Sidnie Smith
Moscow,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Rosauers
Rory DeLane
Pullman, WA
10.2023 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Built and maintained productive relationships with employees.
- Checked personal identifications during alcohol and tobacco sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Greeted customers promptly and responded to questions.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Worked closely with front-end staff to assist customers.
The Buckle
Leah Howerton
Moscow, ID
07.2022 - 10.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Moscow High School
Moscow, ID06-2021
Some College (No Degree) - Criminal Justice
Central Washington University
Ellensburg, WASome College (No Degree) - Elementary Education
University of Idaho
Moscow, IDSkills
- Supervision and Leadership
- Analytical and Critical Thinking
- Problem Resolution
- Customer Relations
- Customer Service
- Organizational Skills
- Quality Assurance
- Attention to Detail
- Planning
- Training & Development
- Collaboration
- Active Listening
- Task Prioritization
- Time Management
References
References available upon request.
Timeline
Rosauers
Rory DeLane
10.2023 - Current
The Buckle
Leah Howerton
07.2022 - 10.2023
High School Diploma -
Moscow High School
Some College (No Degree) - Criminal Justice
Central Washington University
Some College (No Degree) - Elementary Education
University of Idaho
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