Sidra Val Bennett
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner
Temple Of Skin And Soul LLC
04.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Established foundational processes for business operations.
Licensed Esthetician
The Little Nell
03.2018 - 01.2021
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Welcomed clients arriving for appointments.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
Licensed Esthetician
Hotel Jerome Auberge Resorts Collections
10.2017 - 01.2021
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Front Desk Coordinator
Ritz Carlton
12.2012 - 06.2017
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Trained all staff on front desk procedures and policies.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
Education
Master Esthetician - Skincare
The Chrysm Institute of Esthetics
Virginia Beach, VA08.2021
Skills
- Business Development
- Team Oversight
- Profit and Loss Analysis
- Business Administration
- Budget Development
- Client Service
- Verbal and Written Communication
- Design Coordination
- Key Partnership Cultivation
- Product Branding
- Sales Oversight
- Raising Capital
Certification
- Sound Therapy Practitioner
- Oncology Skincare
Timeline
Owner
Temple Of Skin And Soul LLC
04.2022 - Current
Licensed Esthetician
The Little Nell
03.2018 - 01.2021
Licensed Esthetician
Hotel Jerome Auberge Resorts Collections
10.2017 - 01.2021
Front Desk Coordinator
Ritz Carlton
12.2012 - 06.2017
Master Esthetician - Skincare
The Chrysm Institute of Esthetics
- Sound Therapy Practitioner
- Oncology Skincare
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