Siedah Denise Bohanon
Chicago,IL
Summary
Passionate, resourceful, and self-motivated professional with 10 years of experience that cut across customer service and retail sales. Proven success in identifying opportunities, cultivating long-lasting relationships, and securing new business. Consistently achieving record-high customer satisfaction rankings and improvements to the bottom line. Proven history of accelerating sales growth through effective product education and extensive relationship building. Very flexible, and able to adapt quickly to new industry trends, build key relationships and collaborate with high-performance teams to meet/exceed corporate objectives. Strong passion and commitment to attaining excellence in quality, service delivery, and customer satisfaction. Currently seeking a new challenge with an exciting company where I can utilize my skills and advance within.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Nordstrom
Chicago, IL
06.2014 - Current
- Achieved Pacesetter for the 2021 Fiscal Year by meeting sales goals and exceeding by an additional 100%.
- Built and maintained customer relationships to increase customer retention rate.
- Drive sales by successfully employing strategies such as upselling and cross-selling for appropriate products.
- Maximized existing customer potential and identified new business opportunities to generate incremental revenue.
- Ignited team performance and built strong client relationships, exceeding all sales, margin, and customer satisfaction objectives.
- Assist customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Assess assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Banking Customer Service Representative
Fifth Third Bank
Mason, OH
08.2013 - 04.2015
- Opened new customer accounts, including checking, savings, and lines of credit.
- Delivered excellent customer service, resulting in consistent 80% customer satisfaction rating
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals, and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers, and teller cash recyclers.
- Cashed customer checks, verified identification, and checked account balances per bank policy.
- Entered member transaction data into the online banking software.
- Adhered to financial services security and audit procedures.
Retail Sales Associate
Nordstrom
Cincinnati, OH
11.2011 - 08.2013
- Built and maintained customer relationships to increase customer retention rate.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Drive sales by successfully employing strategies such as upselling and cross-selling for appropriate products.
- Maximized existing customer potential and identified new business opportunities to generate incremental revenue.
- Paid attention to competitors and their activities within the retail industry
Telesales Representative
RDI Marketing
Cincinnati, OH
06.2011 - 11.2011
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services, membership details, and purchase advantages.
Education
No Degree - Marketing
North Carolina A & T State University
Greensboro, NCAssociate of Arts - General Studies
City of Chicago Colleges - Malcolm X
Chicago, IL12.2021
Skills
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
- Inventory Management
- POS Software
- Merchandise Recommendations
- Customer Service
- Customer Relationship Management and Selling
- Retail Metrics and Goals
- Merchandising and Display
- Product Demonstrations
- Merchandising and Display
- Product Demonstrations
- Self-Motivated
- Critical Thinking
- Analytical and Critical Thinking
- Microsoft applications proficiency
- Product and service sales
- Point of sale operation
- Sales expertise
Accomplishments
- Achieved Nordstrom's Pacesetter Award for 2021 by being 200% to my yearly sales goal
Technical/Computer Skills
Microsoft Office – Word, Excel, PowerPoint, Outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is nothing to find, only to realize. There is nothing to become, only to be. There is nothing to fear, only to love.
Marianne Williamson
Timeline
Retail Sales Associate
Nordstrom
06.2014 - Current
Banking Customer Service Representative
Fifth Third Bank
08.2013 - 04.2015
Retail Sales Associate
Nordstrom
11.2011 - 08.2013
Telesales Representative
RDI Marketing
06.2011 - 11.2011
No Degree - Marketing
North Carolina A & T State University
Associate of Arts - General Studies
City of Chicago Colleges - Malcolm X
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