Siena Miller
Baton Rouge,LA
Summary
Dynamic hospitality professional with extensive experience at Cypress Restaurant & Bar, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective communication and strong multitasking skills. Recognized for training staff and resolving complaints, fostering a welcoming atmosphere while ensuring operational efficiency.
Overview
4
4
years of professional experience
Work History
Bartender
Murphys
Baton Rouge, LA
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Head Hostess
Stabs Prime
Baton Rouge, LA
08.2023 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Front of House Manager
Cypress Restaurant & Bar
Slidell, LA
06.2021 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Education
High School Diploma -
Fontainebleau High School
Mandeville, LA05-2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Murphys
08.2024 - Current
Head Hostess
Stabs Prime
08.2023 - Current
Front of House Manager
Cypress Restaurant & Bar
06.2021 - Current
High School Diploma -
Fontainebleau High School