Sieni Tuua
Tacoma,WA
Summary
Customer-focused professional with a strong background in service and patient care. Skilled in addressing customer inquiries and resolving issues while adhering to company policies. Committed to enhancing satisfaction with facility services and fostering positive interactions with individuals from diverse backgrounds.
Overview
7
7
years of professional experience
Work History
Certified Nurse Assistant
LBJ Hospital
American Samoa
09.2018 - 09.2019
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in patient rooms and common areas.
- Supported mobility by helping patients with walking and transferring.
- Documented patient observations accurately in electronic health records systems.
- Communicated effectively with patients to address concerns and provide reassurance.
- Prepared and organized medical supplies for nursing procedures as needed.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Cashier/ Customer Service
Ocean Star Store
American Samoa
04.2014 - 09.2018
- Processed customer transactions quickly and accurately at Ocean Star Store.
- Assisted customers with product inquiries and provided excellent service.
- Managed cash register, ensuring proper cash handling and balancing drawers.
- Stocked shelves with merchandise, maintaining organized and appealing displays.
- Handled returns and exchanges, following store policies effectively.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints promptly to ensure satisfaction at Ocean Star Store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Cashier/ Customer Service
TMO Store
American Samoa
10.2012 - 04.2014
- Processed customer transactions quickly and accurately at Ocean Star Store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register, ensuring proper cash handling and balancing drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and provided excellent service.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise, maintaining organized and appealing displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Certified Nurse Assistant - Nurse
ASCC
American Samoa 05.2014 - 07.2014
Nu'uuli Poly-Tech High School
American Samoa Skills
- Customer service
- Customer inquiries
- Multitasking
- Cash register operation
- Balancing cash, check, POS at end of shift
Church Women's Ministry Secretary/ Treasury
- Preparing/sending our ministry monthly financial report.
- Participate in activities such as walk a thon, fellowship with our sister's
- Church decorations, and planning yearly calendar activities as well.
Timeline
Certified Nurse Assistant
LBJ Hospital
09.2018 - 09.2019
Certified Nurse Assistant - Nurse
ASCC
05.2014 - 07.2014
Cashier/ Customer Service
Ocean Star Store
04.2014 - 09.2018
Cashier/ Customer Service
TMO Store
10.2012 - 04.2014
Nu'uuli Poly-Tech High School