Sienna Loveland
Alpine,Utah
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Enterprise Success Specialist
FMG Suite
Remote
05.2022 - Current
- Supported Enterprise clientele by serving as main point of contact for prominent Broker Dealers and RIA firms
- Brought together resources to resolve issues and train users on our platform. Identified opportunities for growth with existing or new procedures. Provided ample resources for our clients
- Ensured smooth functioning of the Brokers Dealer's operations by accomplishing routine BAU calls, fixing any arising glitches and managing interdepartmental coordination
Elevate Marketing Assistant
FMG Suite
Remote
01.2021 - 05.2022
- Consistently supervised top-performing financial advisors, engaging in discussions about their existing marketing tactics and identifying opportunities for improvement.
- Performed regular comprehensive evaluation of their website's SEO, resulting in improved rankings on Google Search, while also gaining proficiency in utilizing Google Analytics with assistance from an advisor.
- Played a key role in optimizing client satisfaction through teamwork
Customer Support Representative
FMG Suite
Remote
04.2020 - 01.2021
- Independently resolving product and service issues while actively collaborating within a team
- Provided outstanding customer service by assisting customers with website and marketing support using phone, email, and chat interactions
- Partnered with other departments to address complex client challenge
Education
Bachelor’s Degree -
Utah Valley University
Orem08.2024
Bachelor’s Degree -
University of Sydney
Sydney, Australia06.2024
Bachelor’s Degree -
Anglo American University
Prague, Czech Republic12.2021
Skills
Reliability
- Active listening
- Customer-focused Mentality
- Proficient in Hubspot, Salesforce, Microsoft Office and Google Products
- Goal Setting
- Professionalism
- Self-Motivated
- Organizational Skills
- Problem-solving abilities
- Written and Verbal Communication
- Teamwork and Collaboration
- Interpersonal Skills
- Friendly and Positive
- Strong Work Ethic
Timeline
Enterprise Success Specialist
FMG Suite
05.2022 - Current
Elevate Marketing Assistant
FMG Suite
01.2021 - 05.2022
Customer Support Representative
FMG Suite
04.2020 - 01.2021
Bachelor’s Degree -
Utah Valley University
Bachelor’s Degree -
University of Sydney
Bachelor’s Degree -
Anglo American University
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