Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sienna Robles

Sienna Robles

Hesperia,CA

Summary

Diligent and dependable supply-chain professional with extensive experience across various facets of the industry. Proven 4+ years success in coordinating logistics operations and other crucial transportation functions in a remote work environment. Proactively pursuing opportunities to leverage industry knowledge and deliver impactful solutions that drive organizational success.

Overview

10
10
years of professional experience

Work History

Verification Specialist

Truckstop.com
09.2021 - Current
  • Managed crucial financial transactions that sustained cash flow for business owners in the transportation industry.
  • Determined broker creditworthiness to protect organization and minimize risk.
  • Meticulously reviewed carrier- submitted paperwork to ensure validity and mitigate potential fraud.
  • Effectively resolved carrier and broker dissatisfaction, resulting in increased retention rates.
  • Leveraged customer feedback to identify pain points and propose solutions.
  • Developed comprehensive training materials and conducted successful onboarding/training sessions.

Logistics Ops Associate II

Niagara Bottling, LLC
07.2019 - 08.2021
  • Managed communication between internal teams, customers, carriers, and plants/3PLs to coordinate the flow of shipments in and out of facilities to meet targeted service levels.
  • Served as the first point of contact regarding any shipping/receiving system or logistical issues for all plants in the Southwest region.
  • Experienced with WMS (E80, Manhattan, TMS (OTM) and EBS
  • Created and maintained critical job relevant SOPs
  • Trained and provided support for new team members.
  • Proved to surpass target KPIs and received multiple exceptional employee reviews.

Administrative Manager

Rapid Registration Service
12.2014 - 07.2019
  • Kept operations in compliance with DMV/CHP/FMCSA regulations by developing and directing effective internal systems.
  • Effectively used LEAN 6 SIGMA practices to reduce waste and pursue revenue development strategies to keep department aligned with sales and profit targets.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Introduced and managed a new CRM database, including troubleshooting, maintenance, updates and report generation.
  • Introduced Microsoft Teams to better facilitate workload and projects among employees.

Freight Broker

Rapid Ready Inc.
12.2014 - 10.2016
  • Coordinated routes for inter/intrastate shipments.
  • Planned and dispatched emergency freight (FEMA).
  • Monitored market and negotiated rates based on trends.
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents
  • Managed customer acquisition and retention
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.

Commission Sales Associate

Macy’s
08.2014 - 12.2014
  • Ranked "Top 5" for surpassing STAR Rewards sales goals
  • Demonstrated consistent track record of overachieving sales quotas.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Fielded customer complaints and facilitated resolutions
  • Trained new employees on customer service, money handling and organizing strategies.

Education

Bachelor of Arts - Business Administration And Management

University of California, Riverside
Riverside, CA

High School Diploma -

Henry J. Kaiser High School
Fontana, CA

Skills

  • Negotiation and Compromise
  • Decision making in a high paced work environment
  • Work Planning and Prioritization
  • Shipping and receiving protocol and documentation
  • Multi-stop routing systems and dispatch procedures
  • Lean Six Sigma
  • Web-based Logistics Information Systems - Four Kites, Oracle Service Cloud, WMS (E80, Manhattan, TMS, OTM) and EBS
  • Knowledge of state, local, and federal transportation regulations - DMV/DOT/CHP/FMCSA
  • Remote Collaboration Tools - Zoom, Webex, Microsoft Teams, Cisco, Five9, Google Docs, Sharepoint, Dropbox

Languages

Spanish
Native or Bilingual

Timeline

Verification Specialist

Truckstop.com
09.2021 - Current

Logistics Ops Associate II

Niagara Bottling, LLC
07.2019 - 08.2021

Freight Broker

Rapid Ready Inc.
12.2014 - 10.2016

Administrative Manager

Rapid Registration Service
12.2014 - 07.2019

Commission Sales Associate

Macy’s
08.2014 - 12.2014

Bachelor of Arts - Business Administration And Management

University of California, Riverside

High School Diploma -

Henry J. Kaiser High School

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Sienna Robles