Tess Tofell
Summary
Funeral service professional with commitment to providing compassionate care and meticulous service. Demonstrating adept interpersonal and organizational skills.
Overview
6
6
years of professional experience
Work History
Verification Specialist
New Horizons In-Home Care
01.2025 - Current
- Verify timestamps to ensure compliance with policy standards
- Collaborate with the Accounting & Finance team to ensure timely and accurate billing
- Provide exceptional customer service to caregivers and clients
Apprentice Funeral Director/Apprentice Embalmer
Cornwell Colonial Chapel
05.2021 - 10.2024
- Assisted families in making funeral arrangements by explaining various service options to accommodate their needs
- Displayed professionalism and compassion when dealing with grieving family members
- Managed and coordinated logistics for all aspects of funeral arrangements
- Prepared paperwork for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits
- Performed basic embalming procedures to prepare remains, and applied cosmetics according to families requests
- Conducted basic procedures for cremation and operated cremation retort
Crematory Operator
First Call Mortuary Services
10.2020 - 05.2021
- Performed basic procedures for cremating and preparing remains
- Ensured all required documentation was accurate and complete
- Operated two cremation retorts
- Operated an alkaline hydrolysis machine
Removal Technician
Portland Cremation Center & Mortuary Services
07.2019 - 08.2020
- Transported decedents from their location to their assigned funeral home, caring for decedents in a most respectful manner
- Performed removals for more than 20 different funeral homes, memorizing and following each funeral homes policies and procedures
- Met with families of the deceased to collect information for the funeral home
- Operated and properly maintained company vehicles
- Moved over 100 pounds daily
Education
High School Diploma -
Klamath Union High School
Klamath Falls, ORMedical Coding And Billing
U.S. Career Institute
Fort Collins, COSkills
- Interpersonal communications
- Compassionate demeanor
- Well organized
- Highly reliable
- Attention to detail
Timeline
Verification Specialist
New Horizons In-Home Care
01.2025 - Current
Apprentice Funeral Director/Apprentice Embalmer
Cornwell Colonial Chapel
05.2021 - 10.2024
Crematory Operator
First Call Mortuary Services
10.2020 - 05.2021
Removal Technician
Portland Cremation Center & Mortuary Services
07.2019 - 08.2020
High School Diploma -
Klamath Union High School
Medical Coding And Billing
U.S. Career Institute