Summary
Overview
Work History
Education
Skills
Timeline
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Sienna Sawyer

Durham, NC,United States

Summary

Personable HR Generalist with a proven track record at Target, adept in relationship building, data management, and strong organizational skills. Enhanced operational efficiency by 20% and skilled in managing high-volume transactions and resolving conflicts. Demonstrates strong project management and decision-making abilities, driving positive outcomes and ensuring compliance with applicable laws and policies.

Overview

6
6
years of professional experience

Work History

Human Resource Expert

Target
09.2021 - Current
  • Managed the HRIS database with a focus on data accuracy and efficiency, reducing errors by 20% through meticulous record-keeping, while maintaining strict confidentiality of sensitive personal information.
  • Facilitated effective communication between over 100 employees and management, resulting in a 30% reduction in unresolved conflicts and improved employee satisfaction.
  • Collaborated with 16 departmental managers across 8 different departments to ensure alignment and effective project execution.
  • Led the new hire onboarding process, assisting in the hiring over 50 employees annually, maintaining compliance with company policies, ensuring the completion of all necessary paperwork, and accurately recording information in the HRIS.
  • Proactively addressed and resolved over 200 employee inquiries related to benefits, leave of absence (LOA), payroll inquiries, and navigation of employee systems, ensuring a seamless and supportive experience.

Guest Advocate

Target
07.2019 - 09.2021
  • Increased guest satisfaction by 20% engaging in friendly conversations and offering recommendations.
  • Managed over 200 high-volume transactions during peak periods without compromising service quality or accuracy.
  • Resolved 95% guest concerns efficiently, ensuring a positive outcome for both the guest and the company.

Sales Associate

Rainbow Clothing Store
05.2018 - 07.2019
  • Increased sales revenue 15% building strong rapport with customers and recommending appropriate products based on their needs.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations, ensuring 90% customer satisfaction.
  • Managed returns, exchanges, and refunds in accordance with store policy, achieving a 98% accuracy rate and maintaining high customer satisfaction.

Education

Associated In General Education -

Durham Technical Community College
Durham, NC

Skills

  • Employee Relations
  • Recruiting and Onboarding
  • HR Policy Guidance
  • Executive Communication
  • Compliance and Legal Knowledge
  • Complex Problem Solving
  • Organizational Development
  • Active Listening

Timeline

Human Resource Expert

Target
09.2021 - Current

Guest Advocate

Target
07.2019 - 09.2021

Sales Associate

Rainbow Clothing Store
05.2018 - 07.2019

Associated In General Education -

Durham Technical Community College

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Sienna Sawyer