Sierra Althaus
Sartell,MN
Summary
I started at the St. Cloud Hospital to gain experience in the healthcare environment while I was going to school. It was a great switch from being a waitress to Unit Support with having my experience with customers. I assist in helping the nurses by stocking their medication carts and stock the linens on the unit. Anything that the nurses need, they do call me to help. I love to stay busy so I enjoy their calls.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Unit Support
St. Cloud Hospital - Women and Newborn Health
07.2024 - Current
- Managed supplies and equipment inventory, ensuring all necessary resources were readily available for patient care.
- Utilized time management skills to effectively prioritize tasks while maintaining high-quality patient care standards.
- Ensured a clean and safe environment by adhering to infection control protocols.
- Assisted nurses with daily tasks, streamlining workflow for increased efficiency.
- Enhanced patient comfort by promptly addressing concerns and needs.
- Stocking of medication charts and stocking of linens in patients room.
Internship
Rejuv Medical
05.2025 - 06.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
Restaurant Waitress
Mexican Village Downtown
03.2013 - 09.2024
- Balanced multiple responsibilities simultaneously, managing order taking, drink refills, and general guest requests.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Developed bonds with regular customers, enhancing their overall dining experience through personalized attention.
- Adhering to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Receptionist
St. Cloud Business Center
08.2019 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate Of Applied Science - Health Information Technology
Saint Cloud Technical And Community College
Saint Cloud, MN 08.2023 - 05.2025
Medical Coding Diploma - Medical Coding
Saint Cloud Technical And Community College
Saint Cloud, MN 08.2023 - 05.2025
Associate of Arts - General Education
Saint Cloud Technical And Community College
Saint Cloud, MN 08.2015 - 05.2019
Skills
- Memory retention
- Cleaning and sanitizing
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Organized
- Computer Skills
- Customer Service
- Patience
Timeline
Internship
Rejuv Medical
05.2025 - 06.2025
Unit Support
St. Cloud Hospital - Women and Newborn Health
07.2024 - Current
Associate Of Applied Science - Health Information Technology
Saint Cloud Technical And Community College
08.2023 - 05.2025
Medical Coding Diploma - Medical Coding
Saint Cloud Technical And Community College
08.2023 - 05.2025
Receptionist
St. Cloud Business Center
08.2019 - 12.2021
Associate of Arts - General Education
Saint Cloud Technical And Community College
08.2015 - 05.2019
Restaurant Waitress
Mexican Village Downtown
03.2013 - 09.2024
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