Sierra Booker
Cincinnati,OH
Summary
Proven Customer Service Representative at Larosas, adept in critical thinking and data entry, excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in transforming escalated calls into positive outcomes, demonstrating exceptional problem-solving abilities and active listening skills, contributing significantly to customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Larosas
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Roger Bacon High School
Cincinnati, OH06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Complaint handling
- Payment processing
Timeline
Customer Service Representative
Larosas
08.2021 - Current
High School Diploma -
Roger Bacon High School
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