Sierra Bross
New Milford ,PA
Summary
Dynamic professional with extensive experience in customer service. Proven ability to train and mentor staff while maintaining a reliable and organized work environment. Recognized for problem-solving skills and attention to detail, ensuring exceptional customer experiences and operational efficiency. Adaptable team player committed to excellence.
Overview
4
4
years of professional experience
Work History
Third Key Holder
Phantom Fireworks
Hallstead, PA
04.2024 - Current
- Executed opening and closing procedures for store operations.
- Managed cash registers and processed customer transactions.
- Welcomed customers upon entry to ensure positive experiences.
- Assisted management with inventory control and employee oversight.
- Conducted safe and petty cash counts for accurate financial reporting.
- Balanced cash drawers daily to maintain financial integrity.
- Facilitated bank deposits to secure company funds.
- Performed general store upkeep, including sweeping and mopping.
Assistant Manager
True Friends Animal Welfare Center
Montrose, PA
10.2022 - 02.2024
- Ensured clean, sanitary kennel environment through daily cleaning tasks for animal comfort.
- Monitored food and water provisions of animals per dietary health guidelines.
- Worked flexible hours, including nights and weekends, demonstrating strong commitment to animal care.
- Promoted pet safety through proper handling techniques, minimizing risks for staff and animals.
- Trained new staff by sharing knowledge of kennel operations and animal care procedures.
- Collaborated with veterinary professionals to administer medications, vaccines, and treatments.
- Provided basic care through grooming tasks such as brushing coats and trimming nails.
- Assisted with administrative duties, including record keeping, answering calls and emails, and appointment scheduling.
- Managed social medias and ensured a good relationship with the public and community to enhance shelter visibility and support.
- Developed strong working relationships with staff, fostering a positive work environment.
Head Cashier
Phantom Fireworks
Hallstead, PA
06.2021 - 07.2023
- Maintained organized work area, enhancing shopping experience for customers.
- Assisted customers with purchases, item location, and Premier Program information.
- Resolved escalated customer issues with professionalism and empathy.
- Trained employees on register use, merchandising, and customer service techniques.
- Monitored checkout lane presentations and ensured team compliance with cleaning tasks.
- Worked additional shifts during peak times to sustain service quality.
- Ensured accuracy in cash handling through diligent register reconciliation.
- Coordinated breaks for cashiers, ensuring uninterrupted service during busy periods.
Education
Blue Ridge High School
New Milford, PA06.2021
Skills
- Store maintenance and cash handling
- Customer service and support
- Training and mentoring
- Daily reporting and documentation
- Willingness to learn and adapt
- Teamwork and collaboration
- Multitasking and prioritization
- Problem-solving skills
- Time management expertise
- Attention to detail
- Reliability and dependability
- Active listening skills
- Adaptability and flexibility
Timeline
Third Key Holder
Phantom Fireworks
04.2024 - Current
Assistant Manager
True Friends Animal Welfare Center
10.2022 - 02.2024
Head Cashier
Phantom Fireworks
06.2021 - 07.2023
Blue Ridge High School