SIERRA C WILLIAMS
Burkeville,VA
Summary
Detail-oriented customer service and operational management professional with a commitment to safety and compliance. Skilled in processing documentation and maintaining confidentiality, while effectively deescalating high-stress situations. Delivers outstanding service in fast-paced environments, consistently achieving performance goals and fostering collaboration with industry partners.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Customer Service Generalist
VADMV
Farmville, Virginia
03.2023 - 09.2026
- Deliver exceptional customer service in a fast-paced environment, consistently meeting performance goals.
- De-escalate high frustration areas by addressing the issue and finding a quick and reasonable resolution.
- Resolved customer concerns with clear communication and professional service.
- Managed incoming calls from customers seeking assistance with products or services while upholding strict confidentiality guidelines.
- Protect customer identities by maintaining strict confidentiality guidelines and organizing documentation.
- Collaborated with departments to enhance customer satisfaction and streamline service delivery.
- Process titles, driver licenses, ID cards, disabled placards, and vehicle registrations with accuracy.
- Conducted road skills tests and guided customers to ensure safety and compliance.
- Participated in team meetings to develop strategies that improved overall customer experience.
- Collaborated with industry partners to increase awareness of organ donation. such as Donate Life, by promoting organ donor registration
- Perform opening and closing duties ensuring that cash funds are in order and security is in top effect
Kitchen Staff
The Brewhouse
10.2022 - 03.2023
- Ensured food safety through proper handling and temperature control.
- Prepared ingredients and organized workstations, facilitating timely order fulfillment.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Cooked menu items following The Brewhouse recipes and standards.
- Produced quality orders in a timely manner while preventing contamination.
- Educated new kitchen staff to ensure adherence to The Brewhouse safety standards.
- Monitored inventory and reported shortages to The Brewhouse management.
- Consistently maintained high standards of personal hygiene during shifts.
- Unloaded food and supplies from delivery trucks into designated storage areas, ensuring proper organization.
- Recorded food waste and spoilage to minimize overall losses in the kitchen.
- Transported trash to dumpster, properly disposed of expired food items.
Field Technician
Bug Busters Pest Control
Farmville, Virginia
10.2020 - 02.2023
- Educated clients on product effectiveness and ensured safe application procedures.
- Applied treatments following safety rules and label directions.
- Transported hazardous materials safely and maintained the company vehicle cleanliness.
- Responded to client inquiries, processed payments, and managed past-due balances to enhance customer satisfaction.
- Advised customers on sanitation and exclusion steps for pest prevention.
- Responded quickly to emergency situations requiring immediate attention.
- Installed pest control traps at customer locations to manage infestations. at customer locations to control pest populations., baits, and monitoring devices at customer properties.
- Communicated service findings and recommendations to residential and commercial clients to facilitate informed decision-making.
- Drafted customer contracts tailored to pest control needs.
- Communicated effectively with clients and stakeholders to provide project updates and findings.
Bakery Specialist
Walmart
Powhatan, VA
02.2021 - 10.2021
- Decorated cakes and specialty desserts for customer orders and store displays.
- Assisted customers in customizing pre-made cakes for special events.
- Prepared orders and organized work areas to ensure timely fulfillment.
- Collaborated with customers to customize pre-made cakes for special events, enhancing customer satisfaction.
- Restocked counters with fresh products and applied discounting strategies to minimize waste and improve product turnover.
- Adhered to health codes and regulations regarding sanitation, cleanliness and hygiene standards.
- Maintained cleanliness of kitchen equipment, tools and utensils used in the baking process.
- Stocked bakery cases daily to ensure product availability and visual appeal. with breads, pastries, and seasonal products.
- Trained associates on bakery routines and customer service standards, ensuring consistent quality and service delivery.
- Trained associates on bakery routines, display standards, and customer service.
- Ordered supplies for bakery production to maintain stock levels. for bakery production to ensure consistent inventory levels. needed for the production of bakery items when required.
- Received and inspected deliveries from suppliers to confirm accuracy. from suppliers and verified quantities against invoices before stocking shelves.
Education
Associates degree - Mortuary Science
Brightpoint Community College
Chester, VA 08.2026 - 09.2026
High School Diploma -
Amelia County High School
Amelia, VASkills
- Customer service
- Service delivery
- Customer service techniques
- Client communication
- Conflict resolution
- Problem solving
- Time management
- Team collaboration
- Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, CamScanner, Voxer
- Safety compliance
- Regulatory compliance
- Records management
- Critical thinking
- Relationship building
Personal Information
Driving License: Valid Virginia Driver's License
Certification
Valid Virginia Driver's License, ServSafe Certified (2014-Present), Residential Pesticide Applicator Certification, Leadership and Influence Course, Problem solving and decision making Course, Counterfeit money and documentation Course
Timeline
Associates degree - Mortuary Science
Brightpoint Community College
08.2026 - 09.2026
Senior Customer Service Generalist
VADMV
03.2023 - 09.2026
Kitchen Staff
The Brewhouse
10.2022 - 03.2023
Bakery Specialist
Walmart
02.2021 - 10.2021
Field Technician
Bug Busters Pest Control
10.2020 - 02.2023
High School Diploma -
Amelia County High School