Sierra Chavez
Haiku
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Receptionist/Hostess/Maitred
Mamas Fish House, Paia
Paia
11.2021 - Current
- As a receptionist, I answer all incoming phone calls, reply to emails, direct messages, and voicemails. I book reservations for the restaurant and take down any info regarding the reservation, such as allergies, special occasions, special requests, and cake orders. I always answer with a professional but warm and friendly demeanor.
- As a hostess, I greet the guests who come in to dine with a friendly smile and make them feel welcome. I help seat guests at their tables and assist the maitred with anything they need.
- Managed host department operations and coordinated server responsibilities. Reviewed all reservations to identify VIPs, special requests, and split parties prior to service. Administered gift card retrievals related to reservations and addressed server seating requests. Supported restaurant flow by balancing server cover counts effectively. Coordinated planning for large parties and communicated requirements to bussers. Facilitated timely seating and assisted in bussing tables during peak periods. Welcomed guests upon arrival and ensured a positive dining experience. Engaged with guests to accommodate requests while maintaining restaurant policies. Addressed guest concerns and formulated solutions that satisfied both parties. Organized shifts for over 400 guests and arranged seating to meet party needs.
- Managed multi-line phone system, efficiently directing calls to appropriate staff members.
Busser/Hostess
Gannon’s Restaurant, Wailea
Wailea
05.2019 - 02.2020
- Assisted servers by refilling water glasses and clearing tables after guests finished dining. Prepared tables for new customers by setting up plates and utensils. Supported team members in delivering a positive dining experience for guests.
- Facilitated guest interactions through effective communication, reservation management, and phone handling. Created strategic seating plans to prevent server overload and optimize guest flow. Collaborated with staff to ensure readiness for large parties. Maintained a welcoming atmosphere with a positive attitude and warm greetings. Accommodated guest needs while adhering to company guidelines.
- Supported dining operations by efficiently clearing and resetting tables for quick turnover.
- Assisted waitstaff in delivering food and beverages, ensuring timely service to guests.
Food runner/busser/hostess
Makawao Steakhouse, Makawao
Makawao
02.2017 - 03.2019
- Communicated with chef and line cooks to facilitate accurate food delivery per ticket specifications. Supported front-of-house and back-of-house staff as a liaison for effective operations. Transported plates to tables using hands or tray for prompt service. Monitored ticket times and food allergies to assist cooks in maintaining order accuracy.
Farm stand assistant
Hoku Nui Maui, Makawao
Makawao
06.2016 - 07.2016
- Managed daily operations of Hoku Nui farm stand, ensuring efficient service and product availability.
- Assisted with inventory management and product sales to customers. Processed large orders for restaurants and retail stores. Maintained cleanliness and organization of the sales stand.
Education
Bachelor’s degree - Business Administration, Accounting
University of Hawaii West Oahu
Oahu12-2026
Associates degree - Accounting
University of Hawaii Maui College
Maui01-2024
High School -
King Kekaulike High School
Kula05-2018
Skills
- Detail oriented
- Time management
- Great communicator
- Professional
- Team player
- Microsoft Word
- Html coding
- Open table and Seven rooms experience
- Quickbooks
- Excel
- Organization skills
Accomplishments
- Awarded "Employee of the Month" for delivering exemplary customer service and team effort.
Timeline
Receptionist/Hostess/Maitred
Mamas Fish House, Paia
11.2021 - Current
Busser/Hostess
Gannon’s Restaurant, Wailea
05.2019 - 02.2020
Food runner/busser/hostess
Makawao Steakhouse, Makawao
02.2017 - 03.2019
Farm stand assistant
Hoku Nui Maui, Makawao
06.2016 - 07.2016
Bachelor’s degree - Business Administration, Accounting
University of Hawaii West Oahu
Associates degree - Accounting
University of Hawaii Maui College
High School -
King Kekaulike High School
AWARDS
Nominated to the National Society of Leadership and Success for UHMC in 2021, 2022, and 2023., I was awarded employee of the month at Mamas Fish House in April 2023.