Sierra Contreras

By developing initiatives that created more efficient tasks completion and creating processes that enhanced the overall customer experience, I helped grow the business from a single location franchise with 4 employees to 2 locations with 12 employees. The semi-annual evaluations from corporate went from a score of 70% in 2021 when I started to 92% at our last evaluation in February 2024.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained lower level employees on conflict resolution tactics.

• Building rapport and providing excellent service to current and prospective patients
• Helping to grow new patient acquisition as well as re-engaging inactive members
• Greeting and checking in up to 70 patients per day upon arrival and maintaining clinic cleanliness and front workspace organization
• Keeping management apprised of member concerns and following manager's policies, procedures, and direction.

• Assisted the flow of renovation projects across the US
• Partnered with contractor and subcontractor accounts payable representatives
• Assisted the Presidents of 3 major divisions of Fowler Property Acquisitions, a $16BB company
• Assisted the Managing Officers of development, construction, and renovations of FPA Multifamily, LLC
• Provided on-site communication with field managers, contractors, and subcontractors