Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sierra Cook

Minot

Summary

Skilled Contact Center Representative with background in customer service and technical support. Strengths include problem-solving abilities, exceptional communication skills, and knowledge of call center software applications. Previous roles involved improving customer satisfaction ratings, enhancing client relationships, and contributing to team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Contact Center Representative

North Star community credit union
Minot
02.2026 - Current
  • Assisted members with account management and transaction processing.
  • Resolved customer complaints effectively and efficiently.
  • Documented interactions accurately in the customer relationship management system.
  • Provided technical support to customers on products or services offered by the company.
  • Resolved customer complaints in a professional manner.

Branch Office Administrator

Edward Jones
Minot
01.2024 - 02.2026
  • Managed daily office operations and ensured smooth workflow.
  • Assisted financial advisors with client scheduling and appointment coordination.
  • Maintained accurate client records using firm's database systems.
  • Prepared and processed client documentation for compliance and record-keeping.
  • Responded to client inquiries, providing excellent customer service support.
  • Managed office supplies inventory and placed orders when necessary.

Teller

First western bank and trust
Minot
11.2021 - 01.2026
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with account inquiries and service requests.
  • Maintained cash drawer accuracy and balanced daily transactions.
  • Adhered to bank policies and procedures for compliance and security.

Education

Minot High School
Minot, ND

Some College (No Degree) - Psychology

Minot State University
Minot, ND

Skills

  • Customer relationship management
  • Account management
  • Transaction processing
  • Record keeping
  • Client scheduling
  • Effective communication
  • Attention to detail
  • Call handling

Certification

  • Notary
  • Financial paraplanner qualified professional (FPQP) designation

Timeline

Contact Center Representative

North Star community credit union
02.2026 - Current

Branch Office Administrator

Edward Jones
01.2024 - 02.2026

Teller

First western bank and trust
11.2021 - 01.2026

Minot High School

Some College (No Degree) - Psychology

Minot State University

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Sierra Cook