Sierra Cosner
Des Moines
Summary
Results-driven professional with extensive experience in customer operations and financial processes. Skilled in data entry, complaint resolution, and financial reconciliation, contributing to improved workflow and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Merchandiser Assistant
ADM
03.2024 - Current
- Achieved timely processing of invoices for Des Moines meal truck customers. Resolved customer complaints through effective collaboration with meal merchandisers.
- Oversaw invoice verification and processing for IA FOB trucking team, maintaining compliance with contract specifications to support efficient payment operations.
- Assisted rail traders with completing paperwork and managing accounting details. Organized documentation for shuttle trains to facilitate submission to appropriate teams. Monitored payments and invoices for external freight contracts. Collaborated with settlement team to address contract application issues.
- Managed rail invoice match-up report processing to support financial reconciliation efforts.
- Facilitated entry of customer information updates into MDM Hub and newly launched Care Center Hub.
Customer Experience Manager
Michaels
08.2025 - Current
- Led cross-functional teams to streamline operational processes and improve customer satisfaction.
- Trained staff on best practices for delivering exceptional customer experiences.
- Analyzed customer data to identify trends and inform strategic decision-making.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Managed a team of 10+ associates to enhance training effectiveness. Oversaw training programs for a team of more than 10 associates, fostering professional development.
Assistant Manager of Customer Operations
Old Navy
08.2021 - 03.2024
- Trained and mentored new team members on customer service standards and operational procedures.
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Maintained compliance with company policies and safety regulations, ensuring a safe work environment.
- Oversaw cash management processes, ensuring accuracy in transactions and reconciliation tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated skill development and managed daily task execution for a team exceeding 20 associates.
Accountant 1
Ramsey Subaru
01.2020 - 08.2021
- Managed month-end closing processes to ensure timely financial reporting.
- Prepared and analyzed financial statements for accuracy and compliance with regulations.
- Conducted regular reconciliations of bank statements to maintain precise financial records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Audited vehicle sales documentation to guarantee alignment with applicable local and federal laws.
Education
High School Diploma -
Abraham Lincoln High School
Des Moines, IA05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Microsoft outlook
- Paperwork processing
- Administrative support
Timeline
Customer Experience Manager
Michaels
08.2025 - Current
Customer Service Representative/Merchandiser Assistant
ADM
03.2024 - Current
Assistant Manager of Customer Operations
Old Navy
08.2021 - 03.2024
Accountant 1
Ramsey Subaru
01.2020 - 08.2021
High School Diploma -
Abraham Lincoln High School