Sierra Cryer
Slidell,LA
Overview
25
25
years of professional experience
Work History
Administrator
Bella Haven INC
Taunton, MA
09.2005 - 09.2025
- Coordinated daily operations to ensure optimal functionality of nursing home services.
- Developed and implemented efficient administrative processes, enhancing service delivery across departments.
- Managed patient records and maintained compliance with health regulations and standards.
- Oversaw scheduling of staff shifts, ensuring adequate coverage for resident care needs.
Administrator
Westview & Serenity Nursing Homes
West Bridgewater/Middleboro, MA
09.2000 - 09.2020
- Supervised nurses, medical assistants, and certified nursing assistants, dietary & maintenance professionals ensuring high-quality care for diverse healthcare diagnoses & management
- Coordinated with patients' PCPs, LSWs, and interdisciplinary teams to optimize individualized care plans
- Conducted staff training and family meetings, improving communication regarding patients' medical and emotional health
- Performed annual employment reviews, balanced fiscal budgets, and provided reports that supported merit-based raises
- Accompanied state representatives during annual facility reviews and led quarterly in-services on patient care, OSHA safety, and CPR/First Aid/AED standards
- Maintained annual budget for each facility.
- Streamlined administrative processes to enhance operational efficiency.
- Coordinated scheduling and resource allocation for multiple departments.
- Implemented data management systems to improve information retrieval accuracy.
- Developed training materials for new staff on office protocols and systems.
- Oversaw project timelines, ensuring adherence to deadlines and quality standards.
- Managed vendor relationships to optimize procurement and service delivery.
- Led cross-departmental initiatives aimed at improving workplace communication and collaboration.
- Mentored junior staff in best practices for administrative support functions.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Streamlined invoice processing, reducing average payment turnaround time.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Timeline
Administrator
Bella Haven INC
09.2005 - 09.2025
Administrator
Westview & Serenity Nursing Homes
09.2000 - 09.2020