Sierra Derrick
Dayton,US
Summary
A highly skilled professional with excellent communication and interpersonal abilities, enabling effective interaction with a wide range of customers and internal staff. Dedicated Office Assistant with over 5 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of microsoft, excel and powerpoint and spreadsheet and history achieving high data output.
Overview
6
6
years of professional experience
Work History
Clerical
Dayton Public Schools
Dayton
08.2022 - 03.2023
- Screen calls and mail, responding to those that can be handled at the secretarial level and forwarding the remaining calls/mail to the relevant team member
- Coordinate appointments and meetings for team members
- Maintain schedules and calendars of events for the assigned administrator and the overall department
- Support and assist in providing quality services to students, staff, administrators, board members and the community
- Maintain a standardized filing system, filing processes, and record retention requirements for assigned records
- Set confidentiality standards for department records according to federal, state, and local regulations and applicable district policy
- Respond to inquiries from internal and external parties by phone, email, letter, and in-person for the purpose of providing information, facilitating communication among parties, and/or referring to others.
Case Processing Specialist
Montgomery Juvenile Court
Dayton
10.2018 - 02.2020
- Performs general clerical duties related to the preparation and processing of complaints and case files
- Processes and notarizes/affirms delinquency and unruly complaints presented by Prosecutor's Office, law enforcement agencies, school representatives, and Assessment Specialists
- Inputs data regarding a youth's charge(s) and demographics into the Juvenile Court System
- Creates the official file, generates the proper paperwork, and inserts appropriate paperwork for each youth into file folders
- Dockets cases on Judge/Magistrate's calendars and routes cases to the appropriate destination.
Customer Service Rep
Lowe's Home Improvement
Trotwood
02.2017 - 10.2018
- Answer customer questions and provide a professional experience for customers
- Manage a cash register, payments, and exchanges
- Deliver excellent customer service at the register
- Engage with customers and provide guidance during checkout
- Maintain a clean and safe store.
Education
Associate of Arts - Business
Clark State Community College
Beavercreek, OHHigh School Diploma - Communications
David H. Ponitz Career Technology Center
Dayton, OH05.2015
Additional Information
Clerical II Certified
Timeline
Clerical
Dayton Public Schools
08.2022 - 03.2023
Case Processing Specialist
Montgomery Juvenile Court
10.2018 - 02.2020
Customer Service Rep
Lowe's Home Improvement
02.2017 - 10.2018
Associate of Arts - Business
Clark State Community College
High School Diploma - Communications
David H. Ponitz Career Technology Center