Sierra Dorminy
Garland,Texas
Summary
Business-minded director and experienced learning specialist who effectively communicates with multiple audiences and establishes & maintains cohesive data management systems. Hard worker who thrives in customer services roles that require urgency, accuracy, and empathy. Problem solver who understands the value of clear communication and analytical design.
Overview
8
8
years of professional experience
Work History
Center Director
Sylvan Learning Center
Rowlett, TX
08.2022 - Current
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Monitored financial performance of the organization against established targets.
5th Grade Science Instructional Leader
Gilbert Willie Elementary
Terrell, TX
08.2018 - 07.2022
- Technical writer able to explain complicated material in clear, user-friendly language
- Designed, curated, and maintained a library of instructional tools and collateral templates
- Analyzed data to assess performance and adjust strategies to maximize outcomes.
Science Curriculum Development Team
Terrell ISD Curriculum Development
Terrell, TX
05.2020 - 05.2022
- Create, distribute, and present user-friendly instructional tools to communicate essential information
- Anticipated user experience and revise projects as needed to decrease customer friction
- Able to quickly and accurately process high-volume workloads.
Legal Assistant
Linda Scott Law Firm
Richmond, VA
05.2016 - 08.2016
- Private Legal Firm specializing in the Henrico County Court System
- Provided timely and courteous customer service for clients and associated law firms
- Responsible for tracking and involving expenditures and incomes
- Organized and managed schedules for meetings and court dates.
Education
Bachelor of Science in Education - Education
Texas Christian University
Fort Worth, TX05.2018
Skills
- Data Aggregation and Analysis
- Communication and Customer Service
- Human Resource and Asset Protection
- Product Design and Implementation
- Resource and Office Management
- Training and coaching
- Facility Management
- Team Development
- Business promotions
- Recordkeeping requirements
- Training and mentoring
- Data Analysis
Accomplishments
- Achieved 33% increase in received revenue within the first 6 months of employment as a Center Director and a total of 28% increase in earned revenue within the first year.
- Team Lead, 08/2021, 07/2022, Assist management with training of new team members and lead professional development workshops for peers
- Teacher of the Month, 02/2020
Timeline
Center Director
Sylvan Learning Center
08.2022 - Current
Science Curriculum Development Team
Terrell ISD Curriculum Development
05.2020 - 05.2022
5th Grade Science Instructional Leader
Gilbert Willie Elementary
08.2018 - 07.2022
Legal Assistant
Linda Scott Law Firm
05.2016 - 08.2016
Bachelor of Science in Education - Education
Texas Christian University