Sierra Downes
Dunnellon,FL
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
7
7
years of professional experience
Work History
Waitress
Cheddars Stratch Kitchen
Ocala
11.2022 - 10.2025
- Provided excellent customer service to enhance dining experience.
- Took accurate orders and delivered food promptly to tables.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new staff on service standards and procedures.
- Resolved customer complaints with professionalism and attention to detail.
- Recommended menu items based on guest preferences and dietary needs.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Served alcoholic beverages responsibly in accordance with state laws.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Host waitress
IHOP
Ocala, Florida
06.2021 - 01.2022
- Greeted and seated guests in a friendly and efficient manner.
- Managed waitlists and communicated wait times to guests accurately.
- Coordinated with kitchen staff to ensure timely meal delivery.
- Assisted guests with menu inquiries and special requests promptly.
- Maintained cleanliness and organization of the dining area consistently.
- Trained new hosts on seating procedures and customer service standards.
- Monitored guest flow to optimize seating arrangements during peak hours.
- Resolved guest concerns swiftly to enhance overall dining experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
- Ensured compliance with health and safety regulations within the restaurant.
- Took accurate orders and delivered food promptly to tables.
- Assisted in training new staff on service standards and procedures.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
Team Member
Platos Closet
Ocala, Florida
01.2019 - 03.2021
- Assisted customers in selecting and purchasing trendy clothing and accessories.
- Sorted, organized, and displayed items on the sales floor for optimal visibility.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Priced and Tagged clothes accurately
- Maintained a clean and welcoming store environment for customers and staff.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
Education
Westport High School
Ocala, FloridaSkills
- Customer service
- Table management
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Service prioritization
- Cleanliness
- Table turnover
- Allergy awareness
- Stress management
Timeline
Waitress
Cheddars Stratch Kitchen
11.2022 - 10.2025
Host waitress
IHOP
06.2021 - 01.2022
Team Member
Platos Closet
01.2019 - 03.2021
Westport High School