Sierra Dwyer
Auburndale,FL
Summary
Proven professional with extensive experience excelling in file management and critical thinking. Demonstrated success in streamlining processes, enhancing productivity by implementing quality control measures, and fostering team growth. Skilled in CRM proficiency and adept at solving complex title issues, ensuring customer satisfaction and regulatory compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Real Estate Title Closer
The Title Station, Inc.
Davenport, FL
04.2022 - Current
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Streamlined closing processes by implementing efficient organizational systems, improving overall productivity.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
Title Processor
The Title Station, Inc.
Davenport, FL
09.2021 - 03.2022
- Ensured compliance with industry regulations through staying updated on changes affecting title processing protocols.
- Aided smooth title transfers by coordinating with surveyors, appraisers, and other professionals to address any discrepancies or concerns effectively.
- Managed high-volume workloads effectively while maintaining exceptional attention to detail in the review of preliminary title reports.
- Maintained accuracy in documentation by diligently proofreading legal descriptions, tax records, and loan documents.
- Resolved complex title issues by working closely with underwriters, attorneys, and other stakeholders to provide accurate information.
- Contributed to company growth by cultivating strong relationships with customers through responsive communication and personalized service.
Receptionist
The Title Station, Inc.
Davenport, FL
08.2020 - 08.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Receptionist
VCA East Colonial Animal Hospital
Orlando, FL
10.2019 - 07.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
High School Diploma -
Ridge Community High School
Davenport, FL05.2018
Skills
- Data Collection
- File Management
- CRM proficiency
- Regulatory Compliance
- Problem-Solving
- Critical Thinking
- Time Management
- Organization skills
Certification
- Licensed Real Estate Title Closer - May 2023
- Licensed Florida Notary Public - September 2021
Systems Experience
Adobe Acrobat, Closers Choice, Docusign, Microsoft Office, Simplifile, Zoom
Timeline
Real Estate Title Closer
The Title Station, Inc.
04.2022 - Current
Title Processor
The Title Station, Inc.
09.2021 - 03.2022
Receptionist
The Title Station, Inc.
08.2020 - 08.2021
Receptionist
VCA East Colonial Animal Hospital
10.2019 - 07.2020
High School Diploma -
Ridge Community High School