Sierra Falk
Josephine County Fairgrounds
Grants Pass,OR
12
years of professional experience
Adaptable and enterprising Shift Lead with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Reliable individual proudly offering 2 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Work History
Shift Lead
6 Years 4 Months- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction..
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Office Assistant
7 Years 2 Months- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Helped with planning and hosting of events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking and event promotions.
Event Assistant
7 Years- Directed team to set up and keep banquet space clean and presentable for guests.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Assisted coordination for larger parties and gatherings.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated pre- and post-event planning with team of 20 staff serving local community.
Education
Associate of Arts - Oregon Transfer
- Honor Roll Fall 2017
- Honor Roll Winter 2018
- Honor Roll Spring 2018
- 3.8 GPA
Associate of Arts - General Studies
- Honor Roll Fall 2017
- Honor Roll Winter 2018
- Honor Roll Spring 2018
- 3.8 GPA
High School Diploma
- Honoree of Early Education Development
- 3.9 GPA
- Extracurricular Activities: Softball, Dance Team, Marching Band and Color Guard
- Professional Development: Early Education Development, Computer Development
Skills
Technical Proficiency
Shift Work
POS Transactions
Managing Operations and Efficiency
Job Assignments
Safe Work Practices
Responsible Serving
Outstanding Customer Service
Inventory Management
Age Identification and Compliance
Daily Reports
Knowledge of Craft and Microbrews
Clerical Functions
Clerical Duties
Light Marketing
Activity Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead
Weekend Beer Company
2020.06 - CurrentRead More
Office Assistant
Josephine County Fairgrounds
2019.08 - CurrentRead More
Event Assistant
Town Center Assosiation
2013.06 - 2020.06Read More
Rogue Community College
Associate of Arts from Oregon Transfer
Read More
Rogue Community College
Associate of Arts from General Studies
Read More
Grants Pass High School
High School Diploma
Read More