Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Felton

Perrin,Texas

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Auto Registration Deputy

Parker County
06.2022 - Current

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Title transfers and vehicle renewals
  • Boat renewals
  • Answering phones
  • Helping customers in person


Teacher/ Teachers Aide

Perrin-Whitt CISD
08.2017 - 05.2022
  • Created and developed lesson plans to meet students' academic needs.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

Assistant Store Manager

Dollar General
12.2015 - 02.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Cashier

Pirates Cove
01.2015 - 12.2015
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Cooked
  • Cleaned at the end of the day

Education

Bachelor of Science - Psychology

Tarleton State University
Stephenville, TX
08-2021

Associate of Arts - General Studies

Weatherford College
Weatherford
05-2019

High School Diploma -

Perrin High School
Perrin
05-2015

Skills

  • Decision-making
  • Time management
  • Multitasking and organization
  • Team collaboration

Timeline

Auto Registration Deputy

Parker County
06.2022 - Current

Teacher/ Teachers Aide

Perrin-Whitt CISD
08.2017 - 05.2022

Assistant Store Manager

Dollar General
12.2015 - 02.2017

Cashier

Pirates Cove
01.2015 - 12.2015

Bachelor of Science - Psychology

Tarleton State University

Associate of Arts - General Studies

Weatherford College

High School Diploma -

Perrin High School
Sierra Felton