Sierra Fewell
Greensboro,NC
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. My mission is to maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.
Overview
12
12
years of professional experience
Work History
Patient Billing Rep
Labcorp Revenue Cycle Management
01.2017 - Current
- Performs posting of patient information at the set production level
- Works billing exceptions report in an electronic format by utilizing the system tools for resolution or phone calls to the customer for needed billing information and update accordingly
- Research, translate, and update demographic data to ensure prompt payment from customers
- Knowledge in ICD9&10 coding
- Skilled in filing claims to insurance and reviewing EOBs(explanation of benefits to ensure patients bills are accurate or to apply adjustments if necessary).
Customer Service Representative
APAC
01.2013 - 01.2017
- Responded to customer inquiry calls, quickly assessing the consumers' needs and problems in order to deliver an ideal solution
- Assist customers with returns, purchases and protection plans
- Consistently met performance benchmarks in all areas
- Processing sales over the phone.
Education
Currently Seeking Associate Degree in Early Childhood Education -
Guilford Technical Community College
01.2014
High School Diploma -
Northeast Guilford High School
06.2008
Skills
- Claims Processing
- Claims Review
- Clerical Support
- Records Management
- Teamwork and Collaboration
- Multitasking and Organization
- Customer Service
- 80 WPM
Skills Achievements
- Multi-task
- Exceptional analyzing and solving ability
- Expert experience with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
- Customer Support
- Effective communication and active listening
- Product Knowledge
- Time Management
- Conflict Resolution
- Team Collaboration
Timeline
Patient Billing Rep
Labcorp Revenue Cycle Management
01.2017 - Current
Customer Service Representative
APAC
01.2013 - 01.2017
Currently Seeking Associate Degree in Early Childhood Education -
Guilford Technical Community College
High School Diploma -
Northeast Guilford High School