Sierra Flowers
Wilmington,DE
Summary
Results-oriented professional with 5+ years of experience and a proven knowledge of customer communications, customer satisfaction, and procedure standardization. Aiming to leverage my skills to successfully fill the Loan Servicing Account Manager role at your company.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Food & Beverage Supervisor
Wawa
Chadds Ford, PA
10.2021 - Current
- Maintain a clean and orderly deli and beverage area, and complete other daily cleaning duties, such as deep cleaning ovens and other equipment.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Investigate and resolve complaints regarding customer satisfaction for food quality, service, or accommodations.
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
Night Supervisor
Wawa
Chadds Ford, PA
09.2020 - 10.2021
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Perform various financial activities such as cash handling and register loans.
- Document and follow up on areas to improve on food spoilage and missing product.
Customer Service Associate
Wawa
Chadds Ford, PA
10.2018 - 09.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative
New English Style Pizza
Marcus Hook, PA
09.2016 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Issue receipts, refunds, credits, or change due to customers.
- Delegate and thoroughly train new employees in a fast paced environment.
Education
High School Diploma -
Chichester High School
Boothwyn 09.2017 - 06.2018
Skills
Customer relationships
Time management skills
Coaching and mentoring
Cash Handling
Inventory management
Decision Making
Timeline
Food & Beverage Supervisor
Wawa
10.2021 - Current
Night Supervisor
Wawa
09.2020 - 10.2021
Customer Service Associate
Wawa
10.2018 - 09.2020
High School Diploma -
Chichester High School
09.2017 - 06.2018
Customer Service Representative
New English Style Pizza
09.2016 - 04.2020