Sierra Fralick
Draper
Summary
Dynamic Assistant Manager with a proven track record in customer service and team leadership. Skilled in developing training programs and implementing effective sales strategies. Ready to leverage expertise to enhance team performance and drive business growth.
Overview
2
2
years of professional experience
Work History
Pro Assistant Manager
Floor & Decor
Draper, UT
10.2025 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Provided training and guidance to new team members on store procedures by facilitating 2 learning classes a week.
- Handled customer inquiries and resolved issues to maintain positive shopping experiences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Growing our sales through calls, scheduling the pro team 3 calls a day using 70 20 10.
Hardware and Garden Sales Associate
Home Depot
Cedar City, UT
02.2025 - 09.2025
- Participated in training sessions to stay updated on new products and gardening trends in the market.
- Led product demonstrations to highlight the features and benefits of new items in the store's inventory.
- Contributed to marketing efforts by suggesting ideas for social media posts showcasing current deals or seasonal tips.
- Listened to customer needs and desires to identify and recommend optimal products.
- Oversaw order processing for online sales requests while maintaining efficient delivery timelines.
- Collaborated with management team on implementing effective strategies that boosted overall productivity.
- Completing over 20 assignments a day while putting customer needs first.
- Getting certified on reach, forklift and Ballimore to improve my work knowledge.
Cashier
Floor & Decor
Draper, UT
08.2024 - 01.2025
- Handled cash, credit, and returns while ensuring accuracy during transactions.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating merchandise and answering inquiries.
- Maintained clean and organized checkout areas to enhance customer experience.
- Participated heavily in growing everyday promotions and educating customers on new ones.
- Collected on average over 8 donations a day in toys for tots.
Education
High School Diploma -
Utah Online
Richmond, UTSkills
- Sales strategies
- Sales growth
- Customer service
- Money handling
- Inventory management
- Client engagement
- Problem-solving
- Team leadership
Timeline
Pro Assistant Manager
Floor & Decor
10.2025 - Current
Hardware and Garden Sales Associate
Home Depot
02.2025 - 09.2025
Cashier
Floor & Decor
08.2024 - 01.2025
High School Diploma -
Utah Online