Sierra Froedge
Keller,TX
Summary
Experienced Customer Service Associate with great organizational and communication skills. Great at being flexible to accommodate all types of customers. Looking for a new role where hard work and a positive attitude will be highly valued.
Overview
2
2
years of professional experience
Work History
Shift Manager/Key Holder
Mister 01
Grapevine, TX
04.2023 - Current
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Facilitated conflict resolution between customers and employees as needed.
- Ensured proper opening and closing procedures were followed daily.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Regularly conducted meetings with staff members to discuss progress towards goals.
Concierge
MidiCi The Neapolitan Pizza
Euless, TX
06.2022 - 03.2023
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Associate of Applied Science - Dental Hygiene
Tarrant County College District
Fort Worth, TX05-2027
Skills
- Team Management
- Employee Motivation
- Store maintenance
- Store Organization
- Customer Service
- Interpersonal Skills
- Attention to Detail
Languages
Spanish
Professional
References
References available upon request.
Timeline
Shift Manager/Key Holder
Mister 01
04.2023 - Current
Concierge
MidiCi The Neapolitan Pizza
06.2022 - 03.2023
Associate of Applied Science - Dental Hygiene
Tarrant County College District