Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Giddings

Dallas

Summary

Junior claims representative with years of experience reviewing and auditing claims, ensuring compliance with and adherence to established guidelines.

Experienced with diagnosing and resolving technical issues for end-users. Utilizes strong problem-solving skills and technical knowledge to deliver effective support solutions. Knowledge of customer service principles and proficient in troubleshooting hardware and software issues.

Overview

8
8
years of professional experience

Work History

Pharmacy Help Desk Specialist

Alorica
02.2023 - Current
  • Assists members with copay, billing, and medication concerns.
  • Runs benefits and gathers all necessary documents to submit authorizations.
  • Provides initial support for customer requests via telephone, email, or fax.
  • Handle phone calls and make outgoing calls to assist patients and healthcare providers.

Sales Advisor

AllState
05.2020 - 01.2023
  • Maximized revenue growth through consistent upselling of additional products or services when appropriate.
  • Participated in ongoing training initiatives to stay informed of industry trends and best practices for sales success.
  • Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
  • Handled complex negotiations with confidence, securing favorable terms for both the organization and its clients.

Billing Specialist

Vituity
06.2017 - 05.2020
  • Analyzed medical claim information and took appropriate action for payment resolution.
  • Processed medical claim adjustments, recovered claim overpayments, and executed claim batch adjudications.
  • Processed provider refunds, reconsiderations, and direct member reimbursements.
  • Reviewed and verified patient information and insurance details for billing accuracy.

Education

Highschool -

Texas Can Academy
Dallas, Tx
06-2016

Skills

  • Auditing
  • Sales
  • Multitasking
  • CPT/ICD10
  • Excel
  • Remote support
  • Help desk software
  • Customer service
  • Problem-solving
  • Time management

Timeline

Pharmacy Help Desk Specialist

Alorica
02.2023 - Current

Sales Advisor

AllState
05.2020 - 01.2023

Billing Specialist

Vituity
06.2017 - 05.2020

Highschool -

Texas Can Academy

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