Sierra Glicakis
Orlando,FL
Summary
Dedicated customer service professional actively pursuing CNA certification and a nursing degree. Aiming for an entry-level position to leverage strong interpersonal skills and gain hands-on experience in the medical field. Proven ability to communicate effectively and provide exceptional support in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Shift Supervising Manager
Taco Bell Cantina
01.2023 - Current
- Oversee restaurant operations, ensuring accurate reporting, documentation, and smooth daily functioning.
- Address and resolve customer complaints with professionalism, employing advanced conflict resolution strategies, and effective communication techniques to ensure a satisfactory outcome.
- Produced thorough, accurate and timely reports of project activities.
Front of House Team Member
Dairy Queen
Winterhaven, FL
03.2021 - 06.2022
- Deliver exceptional customer service by actively listening to customer needs, addressing inquiries and concerns promptly, and providing tailored solutions to ensure satisfaction.
- Demonstrate professionalism, empathy, and clear communication while consistently maintaining a positive, and welcoming environment.
- Collaborated with management to implement promotional events and special offers.
- Monitored food temperatures to ensure safety and quality standards were met.
- Handled customer queries and complaints, ensuring satisfactory resolution.
Education
Associate of Science - Nursing
Polk State College
Winter Haven, FL05-2028
Associate of Arts -
University of Central Florida
Orlando, Fl05-2025
Skills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Conflict resolution
- Customer satisfaction
References
Andres Zapata Noriega, Shift Supervising Manager, Taco Bell, 407.923.3878
Leadership Experience
Proven leadership skills with a track record of effectively managing teams, fostering collaboration, and driving performance toward organizational goals.
Communication Skills
Strong communication skills demonstrated through the ability to clearly articulate ideas, actively listening to others, and tailor messages to diverse audiences.
Timeline
Shift Supervising Manager
Taco Bell Cantina
01.2023 - Current
Front of House Team Member
Dairy Queen
03.2021 - 06.2022
Associate of Science - Nursing
Polk State College
Associate of Arts -
University of Central Florida
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