Sierra Gonzales
6842 Rycroft Drive Riverside,CA
Summary
Experienced Telephone Operator skilled in customer assistance via phone and in-person interactions. Proficient in call management, service knowledge, and addressing frequently asked questions. Demonstrates strong multitasking abilities in handling simultaneous customer interactions and call responses. Additional experience in warehouse operations, focusing on order packaging and safety compliance.
Overview
3
3
years of professional experience
Work History
Dialer/Closer
East River Management LLC
Riverside, California
06.2025 - Current
- Maintained detailed records of outbound calls and customer responses to ensure compliance and follow-up accuracy.
- Operated dialing systems to maximize client contact rates and streamline outreach efforts.
- Conducted regular follow-up calls with customers to discuss payment plans or overdue invoices.
- Successfully negotiated payment plans with customers in order to avoid further legal action.
- Negotiated payment plans with customers based on financial situation.
- Collaborated with team members to refine call scripts and strategies, enhancing engagement with clients.
Closer
Assured Financial Partners
Riverside, California
06.2023 - 02.2025
- Verified accuracy of all closing documents for completeness and compliance.
- Provided excellent customer service throughout the entire process.
- Managed high volume of files daily, ensuring timely processing and adherence to compliance standards.
- Developed payment plans with patients, facilitating financial responsibility and improving collections.
- Contributed innovative ideas and solutions that enhanced team collaboration and achieved better outcomes.
Warehouse Worker
GAR Labs
Riverside, California
09.2022 - 12.2022
- Sorted and organized inventory to maintain a clean and safe workspace.
- Conducted regular inspections of equipment to ensure proper functionality.
- Collaborated with team members to streamline workflow and improve efficiency.
- Followed safety protocols to minimize hazards and promote workplace safety.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Assembled orders according to customer requests.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CA05-2018
Skills
- Outbound calling
- Call scripting
- Customer negotiation
- Record keeping
- Document verification
- Client relationship management
- Strategic thinking
- Time management
Timeline
Dialer/Closer
East River Management LLC
06.2025 - Current
Closer
Assured Financial Partners
06.2023 - 02.2025
Warehouse Worker
GAR Labs
09.2022 - 12.2022
High School Diploma -
Ridgeview High School