Sierra Haskins
Winston-Salem,NC
Summary
Dependable Direct Care Worker with aptitude for organizing and managing client daily activities, nutrition needs and appointments. Well-versed in medication administration and basic medical care. Compassionate and empathetic to patient needs. Experienced Caregiver accustomed to administering bedside and personal care, ambulation and personal hygiene assistance. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elevance Health
10.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
Direct Care Worker
End Well Homes LLc
06.2017 - 10.2019
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
- Monitored vital signs regularly to track patient health status, promptly reporting any changes or concerns to healthcare professionals.
Home Health Aide
Private Home Health
04.2016 - 09.2017
- Improved patient well-being by providing compassionate and attentive personal care
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Education
Associate of Arts - Nursing
Forsyth Technical Community College
Winston-salem, NC03.2029
Nursing Assistant 1 -
Forsyth Technical Community College
Winston-salem, NC05.2023
High School Diploma -
Middle College Of Forsyth County
Winston-salem, NC05.2013
Skills
- CPR certified
- Care Plan Assessment
- Patient Care
- Medication Administration
- Behavior Redirection
- Client Documentation
- Record keeping
- Time management
- Conflict resolution
- Effective communication
- Active listening
- Organizational skills
- ADL Support
Certification
NA 1
BSL
Timeline
Customer Service Representative
Elevance Health
10.2019 - Current
Direct Care Worker
End Well Homes LLc
06.2017 - 10.2019
Home Health Aide
Private Home Health
04.2016 - 09.2017
Associate of Arts - Nursing
Forsyth Technical Community College
Nursing Assistant 1 -
Forsyth Technical Community College
High School Diploma -
Middle College Of Forsyth County
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