Sierra Herring
Charlotte,United States
Summary
Effective communicator with strong attention to detail and ability to perform under pressure. Experienced in leading teams and coordinating tasks to achieve successful outcomes. Demonstrated digital proficiency and a consistent record of exceeding expectations.
Overview
8
8
years of professional experience
Work History
Fixed Operations Coordinator
Dent Wizard International Corporation
Belmont, NC
06.2024 - Current
- Managing the delivery of services for auction, dealer, and rental customers.
- Train and mentor new staff on operational procedures and software tools, fostering a culture of continuous learning and development.
- Oversee inventory management, ensuring timely procurement of parts and materials while minimizing excess stock.
- Develop and maintain strong relationships with vendors to negotiate better pricing and service agreements, enhancing overall service quality.
- Facilitate regular team meetings to discuss performance, address challenges, and share best practices for improved operations.
- Providing exceptional customer service by addressing inquiries and resolving issues in a timely manner, improving customer satisfaction ratings.
- Manage scheduling and workflow for service technicians, ensuring optimal resource allocation and timely completion of service requests.
Medicaid Service Coordinator
Pediatric Advanced Therapy
Mooresville, NC
10.2022 - 06.2024
- Reviewed and processed Medicaid prior authorizations with meticulous attention to detail.
- Collaborated with clinical staff to ensure comprehensive documentation for authorization requests.
- Managed incoming authorization requests from multiple channels efficiently.
- Advocated for patient access to necessary medical care through proactive communication.
- Handled difficult customer situations, responding promptly to both customer and team needs.
- Scheduled appointments based on insurance coverage to optimize patient access.
- Maintained confidentiality and compliance with HIPAA regulations for corporate and patient information.
- Utilized software tools including SharePoint, Excel, Outlook, SFax, and insurance systems effectively.
Accounting Coordinator
Extra Duty Solutions
Cornelius, NC
03.2022 - 10.2022
- Facilitated customer interactions regarding account and billing inquiries, providing detailed problem resolutions.
- Communicated with police officers and command staff via email and phone to address inquiries and resolve issues.
- Demonstrated proficiency in QuickBooks and Microsoft Office Suite, including Word, Excel, and PowerPoint.
Billing Specialist
Lakeside Project Solutions, LLC
Denver, NC
05.2020 - 03.2022
- Streamlined invoicing process through effective task management.
- Gathered essential documents to facilitate timely billing.
- Verified pricing accuracy on invoices to prevent discrepancies.
- Resolved issues related to incomplete or incorrect service order reports.
- Ensured efficient billing operations to enhance overall workflow.
Project Assistant
Lakeside Project Solutions, LLC
Denver, NC
04.2018 - 05.2020
- Monitored project activities to ensure successful completion of tasks.
- Developed and maintained project deliverables according to team lead's directives.
- Participated in discovery teams to identify and rectify organizational gaps.
- Contributed to implementation of corrective action plans.
- Maintained confidentiality in management of corporate documents.
Skills
Scheduling management
Customer invoicing
Process implementation
Supply ordering
Technical Proficiency
Performance Management
Team Motivation
Timeline
Fixed Operations Coordinator
Dent Wizard International Corporation
06.2024 - Current
Medicaid Service Coordinator
Pediatric Advanced Therapy
10.2022 - 06.2024
Accounting Coordinator
Extra Duty Solutions
03.2022 - 10.2022
Billing Specialist
Lakeside Project Solutions, LLC
05.2020 - 03.2022
Project Assistant
Lakeside Project Solutions, LLC
04.2018 - 05.2020