Wendy Martinez
Newburgh
Summary
Results-driven Fixed Operations Coordinator with expertise in optimizing team collaboration, effective communication, and data analysis. Proven ability to streamline operations and enhance customer satisfaction through efficient processes.
Overview
8
8
years of professional experience
Work History
Fixed Operations Coordinator
Dent Wizard
New Windsor
02.2020 - Current
- Managed communications between departments to ensure efficient operations.
- Maintained accurate records of all operational activities.
- Liaised between customers and management to ensure smooth operations delivery.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Helped with translation during onboarding for new hires.
- Helped retail customers who came in.
- Made sure customers had their products delivered correctly.
- Answered phone calls and dispatched pickups to 15 or more drivers.
Server
Alejandra's Mexican Food
Newburgh
07.2018 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted daily specials and menu items to enhance customer experience and increase sales.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-2018
Skills
- Operations management
- Customer relationship management
- Record keeping
- Communication skills
- Team collaboration
- Data analysis
- Employee training
- Time management
- Administrative management
- Customer invoicing
- Desktops, laptops, and mobile devices
Timeline
Fixed Operations Coordinator
Dent Wizard
02.2020 - Current
Server
Alejandra's Mexican Food
07.2018 - Current
High School Diploma -
Newburgh Free Academy