Sierra Hill
BURLESON,TX
Summary
Enthusiastic hospitality professional with a focus on teamwork and committed to delivering exceptional dining experiences. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Frescos Cocina Mexicana
Burleson, TX
12.2021 - Current
- Maintained cleanliness and organization of bar area and server areas, adhering to health and safety regulations.
- Trained new staff on protocols, menu items, and customer service best practices to enhance team performance.
- Handled cash transactions accurately while maintaining a balanced register at the end of shifts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink and food orders to promote loyalty.
- Used extensive knowledge of the menu as well as beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Resolved customer complaints promptly, enhancing overall dining experience and maintaining positive relationships.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sales Associate
James Avery Artisan Jewelry
Burleson, TX
12.2022 - 12.2023
- Delivered exceptional customer service, ensuring a personalized shopping experience for each client.
- Assisted in inventory management, maintaining optimal stock levels and organized displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server
The Hickory Tree
Joshua, TX
04.2019 - 04.2021
- Delivered exceptional dining experiences through attentive service and effective communication with kitchen staff.
- Maintained cleanliness and organization of dining area, complying with health and safety regulations consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Crew Member
McDonald's
Burleson, TX
05.2018 - 04.2019
- Delivered exceptional customer service by accurately taking and processing orders in a fast-paced environment.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Resolved customer complaints effectively, maintaining brand reputation and customer satisfaction levels.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high standards of personal hygiene and cleanliness, contributing to a healthy a healthy dining environment.
Sales Associate/Pharmacy Technician
Walgreens
Burleson, TX
06.2016 - 11.2017
- Assisted in inventory management, tracking stock levels and minimizing shrinkage through vigilant monitoring.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed comprehensive product knowledge, enabling effective upselling.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained cleanliness and organization within pharmacy workspace to support operational efficiency.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
Burleson High School
Burleson, TX06-2016
Skills
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Cash handling
- Attention to detail
- Teamwork and collaboration
- Reliability
Languages
English
Native or Bilingual
Timeline
Sales Associate
James Avery Artisan Jewelry
12.2022 - 12.2023
Server/Bartender
Frescos Cocina Mexicana
12.2021 - Current
Server
The Hickory Tree
04.2019 - 04.2021
Crew Member
McDonald's
05.2018 - 04.2019
Sales Associate/Pharmacy Technician
Walgreens
06.2016 - 11.2017
High School Diploma -
Burleson High School