Sierra Hillard
Memphis,TN
Summary
Dedicated problem solver with extensive experience in team collaboration and quality assurance. Proven track record of identifying process inefficiencies and implementing targeted solutions. Achievements include enhanced team dynamics and increased customer satisfaction.
Overview
8
8
years of professional experience
Work History
Problem Solver
Amazon
Horn Lake, Mississippi
10.2025 - Current
- Identified process inefficiencies and proposed targeted solutions, resulting in improved team dynamics.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Analyzed customer feedback to refine service delivery and enhance problem resolution strategies.
- Provided necessary information and resources to enhance the team's problem-solving approach.
- Adapted solutions in real-time based on feedback and changing conditions, ensuring responsiveness to team needs.
Group Coordinator
DHL Supply Chain
Memphis, Tennessee
09.2022 - 05.2025
- Developed innovative solutions that improved team collaboration and outcomes.
- Collaborated with diverse colleagues to achieve shared objectives and resolve product issues.
- Executed daily tasks to support team operations and meet project deadlines.
- Enhanced customer satisfaction through prompt problem resolution and quality service.
- Determined customer preferences to enhance service delivery.
- Delivered face-to-face and phone service, enhancing customer experience and satisfaction.
- Initiated conversations with customers to build rapport.
Shipping Clerk
GXO Logistics
Memphis, Tennessee
03.2018 - 04.2023
- Processed incoming shipments, ensuring accuracy of shipping documents for efficient operations.
- Verified shipping documents for compliance, contributing to regulatory adherence and operational integrity.
- Resolved shipping order discrepancies through proactive vendor communication to enhance order fulfillment accuracy.
- Ensured proper labeling of outgoing items, including destination addresses and weight limits.
- Operated warehouse management systems for effective inventory tracking and reporting.
- Conducted regular audits of inventory levels to align with operational needs.
- Assisted in training new staff on shipping procedures and safety protocols.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05-2015
Skills
- Process improvement
- Process optimization
- Logistics coordination
- Supply chain management
- Quality control
- Customer feedback
- Real-time solutions
- Customer relations
- Task prioritization
- Teamwork
- Conflict resolution
- Effective communication
Timeline
Problem Solver
Amazon
10.2025 - Current
Group Coordinator
DHL Supply Chain
09.2022 - 05.2025
Shipping Clerk
GXO Logistics
03.2018 - 04.2023
High School Diploma -
Whitehaven High School